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NASAA · 2 weeks ago

Information Technology Coordinator

Washington, DC

Full-time

Hybrid

Entry, Mid Level

$63K/yr - $68K/yr

2+ years exp

NASAA is seeking an Information Technology Coordinator to assist with various facets of their IT Program. The role involves providing technical support, coordinating projects, maintaining IT assets, and ensuring security compliance.

Non Profit

Responsibilities

Coordinates with NASAA’s Managed Service Provider to review open tickets and monitor their performance. Follows up on open tickets to ensure timely issue resolution

Acts as a resource for NASAA corporate office staff on IT equipment use and troubleshooting escalations

Utilizes RMM tools to ensure NASAA devices are compliant with organization’s configurations

Facilitate employee onboarding and offboarding technology requirements

Liaison with vendors to resolve technical issues. for services

Assist with maintenance of the NASAA Corporate Office Intranet

Supports NASAA’s collaborative spaces environment for members and conducts periodic audits of the environment

Collaborates with the IT Program Manager to research project requirements and evaluate vendors

Assists in tracking project tasks, deliverables, and providing status reports

Collaborates with Finance staff to ensure collection of vendor due diligence requirements

Maintains IT asset inventories, recommending purchases following company policies

Maintains IT supplies inventory, drafting orders as needed

Ensures that receipts for all IT purchases are provided to Accounts Payable on a timely basis

Assists the IT Program Manager with routine security checks, such as reviewing access rights or basic vulnerability scans

Assists with evidence gathering and document completion for SOC and other audits

Assists the IT Program Manager in selection of quarterly staff IT training courses and data security campaigns

Assists the IT Program Manager with the enforcement and maintenance of NASAA’s IT Policies & Procedures

Participates in regular check-ins with the Director of Finance and Operations to discuss status of projects and goals

Works closely with the IT Program Manager to determine daily priorities and potential opportunities for further collaboration on other tasks and ongoing projects

Explores online training modules or job-shadowing opportunities for deeper technical insights

Qualification

IT service lifecycleData security best practicesTicketing systemsMicrosoft Office proficiencyCloud infrastructure knowledgeCustomer service skillsProblem-solving skillsOrganizational skillsCommunication skillsCollaborative mindsetAdaptability

Required

An Associate's degree in Information Technology, Computer Science, or related field is required

A minimum of two (2) years of relevant professional experience

A good understanding of IT service lifecycle, ticketing systems, and data security best practices

Superior customer service and problem-solving skills

Strong organizational skills and attention to detail

Ability to manage multiple assignments and communicate effectively with diverse stakeholders

A desire to expand technical knowledge and contribute towards achieving departmental and organizational goals

Possess a collaborative mindset with a willingness to learn from and support team members

Ability to adapt to a dynamic environment and manage shifting priorities

Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint

Knowledge of cloud and hybrid infrastructure technologies, as well as hardening best practices

Preferred

A Bachelor's degree in Information Technology, Computer Science, or related field is preferred

Candidate will ideally have experience with small to mid-sized organizations or MSP and have exposure to a wide range of IT service areas (service desk, project coordination, compliance checks, vendor interactions)

Benefits

Health insurance

Paid sick and vacation leave

Retirement plan options

Opportunities for professional development

Company

NASAA

Organized in 1919, the North American Securities Administrators Association (NASAA) is the oldest international organization devoted to investor protection.

Founded in 1919

Washington, District of Columbia, USA

11-50 employees