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Peapack Private Bank & Trust · 3 weeks ago

Client Service Officer II

Summit, NJ

Full-time

Onsite

Mid, Senior Level

$73K/yr - $97K/yr

5+ years exp

Peapack Private Bank & Trust is a well-recognized boutique bank specializing in wealth, lending, and deposit solutions. The Client Service Officer II provides outstanding support to Wealth Advisors and clients, manages client onboarding, and ensures high-quality service throughout client relationships.

AdviceFinancial ServicesWealth Management

Responsibilities

Accurate and timely processing of new account openings, account transfers, account maintenance (i.e., address and beneficiary changes), money movement transactions (deposits & withdrawals), and IRA contributions and distributions. Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate

Responsible for entire process of opening and funding new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians and ensuring account(s) are opened correctly and are fully funded. Also responsible for setting up new clients/accounts in Tamarac and setting new clients up on the Tamarac Client Portal

Maintain all client data in the CRM, ensuring accuracy and consistency. In PMS, maintain accounts, households, reporting groups and billing for 3rd party custodian accounts

Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail

Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc

Open new retail banking accounts for Wealth clients, move money, including wire transfers and deposits, as well as perform account maintenance (i.e., check and debit card orders, address changes, etc.)

Qualification

Client ServiceWealth ManagementCRM SystemsMicrosoft OfficeCritical ThinkingIndependent ThinkingVerbal CommunicationWritten CommunicationOrganizational SkillsIntegrityConfidentiality

Required

Bachelor's degree in finance/business or equivalent work experience

Proficient in Microsoft® Office

Excellent verbal and written communication skills

Detail oriented with strong organizational skills

Must have exceptional critical thinking skills

Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently

Demonstrated integrity and ability to maintain confidentiality

Preferred

Minimum of five years' experience in Client Service in Wealth Management, financial services or a similar industry preferred

Experience working with different types of custody models (i.e., third-party (both wealth management and brokerage) and self-custody) preferred

Client service experience (2-5 yrs.) in wealth management, financial services or a similar industry preferred

Previous experience using Client Relationship Management (“CRM”) system a plus

Previous experience with Fidelity Investments and/or Charles Schwab a plus

Previous experience with SEI Trust platforms a plus

Benefits

Competitive compensation package

Generous paid time off program

Comprehensive medical, dental and vision coverage

Maternity/paternity leave

Education reimbursement

Wellness programs

Participation in an Employee Stock Purchase Program

401K with a generous match

Company

Peapack Private Bank & Trust

Founded in 1921, Peapack Private Bank & Trust is a commercial bank that offers a client-centric approach to banking, providing high-quality products along with customized and innovative wealth management*, investment banking, commercial and personal solutions.

Founded in 1921

Bedminster, New Jersey, USA

201-500 employees