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Mimica · 3 weeks ago

Senior Value Engineer

New York

Full-time

Hybrid

Senior Level

Mimica is focused on empowering enterprises and individuals to work more efficiently through AI-powered task mining. The Senior Value Engineer will serve as a strategic advisor, collaborate with various teams, and ensure customer success by addressing challenges and delivering actionable insights.

Artificial Intelligence (AI)Machine LearningMapping ServicesSoftware

Responsibilities

Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes

Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems

Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts

Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline

Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success

Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value

Execute training programs, workshops, and onboarding sessions to drive user adoption

Qualification

Customer successValue engineeringProcess improvementAnalytical skillsStakeholder managementProcess intelligenceAutomationCommunication skillsContinuous improvementGenAI implementationEnterprise systems knowledgeCollaborationAdaptability

Required

Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment

Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies

Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights

Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels

Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders

Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands

Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes

Drive to continually develop your skills, improve team processes, and reduce inefficiencies

Preferred

Experience in process intelligence, task mining, automation, or GenAI implementation

Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce

Track record of delivering value quickly and iteratively in high-growth startup environments

Benefits

Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

Company-issued laptop*, remote setup stipend, and co-working budget

Flexible schedules and location

Ample paid time off, in addition to local public holidays

Enhanced parental leave

Health & retirement benefits

Annual learning & development budget - up to £500 / €600 / $650 per year

Annual workaways and regular virtual & in-person socials

Opportunity to contribute to groundbreaking projects that shape the future of work

Company

Mimica

Mimica shows enterprises where to streamline, standardize, and automate processes across the entire organization — with zero manual effort, and in as little as two weeks.

Founded in 2018