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Apria · 2 weeks ago

SLEEP CARE TECH NON DRIVING

Fredericksburg, VA

Full-time

Onsite

Entry Level

$16.66/hr - $21/hr

2+ years exp

Apria Healthcare is dedicated to improving the quality of life for patients at home. The Sleep Care Tech is responsible for equipment setup and providing exceptional customer service while assisting patients with their home medical equipment needs.

Health Care

Responsibilities

May have to communicate or interact with, assess, or treat patients of all ages

Documents all interaction with patients/customers in their record

Listens and resolves complaints and refers to the appropriate personnel as warranted

Preps for setups and sets equipment to prescribed therapy

Answer inquiries and follows up with patients regarding technical issues with equipment

Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments; psychosocial assessments; functional assessments; and activity assessments

Formulate, revise; and maintain basic patient care plans based on physician orders and assessment findings including the identification of patient problems/needs, goals, and actions and interventions relating to the care or service provided when necessary

Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided

Educate patients and other end users with relation to their home medical equipment use by covering operating features, warranty, and safety while providing demonstrations

Encourage patients with their therapy and compliance with equipment usage

Promote safe, effective patient and organizational environments and equipment use

Collects and processes payments from patients

Completion of all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary

Performs other duties as required

Qualification

Customer servicePatient assessmentExcelMathematical proficiencyAccessPowerPointMS ProjectVisioEnglish proficiencyEffective communicationAction-orientedEnergetic & passionateTeam collaborationRelationship building

Required

High school diploma or general education degree (GED) required

Two years in person customer service interaction required

Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer's/patients' objectives, then tie all your activities directly to the achievement of those objectives

Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision

Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups

An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues

Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model

Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization

Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

English (reading, writing, verbal)

Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Benefits

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after 30 days of employment

Employee stock purchase plan

Tuition reimbursement

Development opportunities to grow your career with a global company

Company

Apria

Glassdoor2.9

Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations.

Founded in 1992

Indianapolis, Indiana, USA

5001-10000 employees