LaundryLux · 17 hours ago
Field Service Operations Coordinator
Hicksville, NY
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expLaundryLux Distribution is a powerful partnership in the commercial laundry industry. The Field Service Operations Coordinator will support a nationwide network of service organizations, assisting in onboarding, managing processes, and ensuring strategic objectives are met.
Consumer GoodsLaundry and Dry-cleaningMarketingRetail
Responsibilities
Assist in developing Corrective Action Plans based on LaundryLux Distribution’s current service capabilities and 3rd party relationships
Support the creation and documentation of procedures for building and managing a 3rd-party service network
Assist the VP of Operations in gathering data and providing input for short, medium, and long-term strategic objectives
Support IT and CRM partners as they integrate service with existing and future technology
Support the evaluation of opportunities to drive revenue through service
Help coordinate and maintain service and installation coverage for all 50 states. Both 3rd-party and in-house technicians
Coordinate vendor relationships to ensure delivery of consistent support
Support the execution and implementation of strategies that enhance the Company's ability to deliver technical support to end users and customers
Support the development and engagement of technical professionals within the team
Assist with the planning and monthly review of the budget as directed by management
Monitor budget spend and report discrepancies in line with company financial processes
Identify continuous improvement activities that will be required to create a world class technical support network
Analyze current procedures to effectively recommend process improvements when necessary
Assist with the SOPs for technical training for 3rd-party providers and all Laundrylux employees
Maintain 3rd-party compliance by ensuring up-to-date COIs and W-9s for all vendors
Assist as needed with dispatching both 3rd-party and in-house technicians
Qualification
Required
High School diploma or GED required
2-5 years' experience in an Operations role for a service department
Previous experience coordinating schedules, overseeing service requests and handling customer inquiries
Demonstrated commitment to client satisfaction by proactively identifying and addressing customer needs, ensuring a positive service experience
Understanding of software systems that track, manage and monitor customer queries that come via phone, e-mail, web form and social media sites
Excellent verbal and written communication skills
Excellent time management and prioritization skills
Detail-oriented, organized
Preferred
Bachelor's degree preferred
Benefits
Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement
Company
LaundryLux
LaundryLux is the North American supplier of Electrolux Professional & Wascomat commercial laundry equipment for Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Sabino
CEO
Company data provided by crunchbase