Kinder Morgan, Inc. · 5 hours ago
Analyst- Customer Support IT
Houston, TX
Full-time
Onsite
Entry Level
2+ years expKinder Morgan, Inc. is seeking a Help Desk Technician to provide support primarily via telephone for their complex computing infrastructure. The role involves troubleshooting and resolving issues related to PC hardware, software, and peripherals, ensuring high availability and productivity for employees.
EnergyNatural ResourcesOil and Gas
Responsibilities
Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
Understanding and practicing the Kinder Morgan Core Principals
Provide telephone support for problem resolution relating to both technology and software applications
Apply problem-solving skills and break down complex problems into solvable segments
Speak clearly, both in person and by telephone, using a high level of verbal skills and careful listening
Write effectively and understand verbal and written communications, including but not limited to email
Work within a ticketing system to document the resolution of reported IT issues
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Provide user training and support for developed applications
Provides after-hour support as part of on-call rotation required for our business environment
Assist with integration of data into KM systems where appropriate
Monitor the effectiveness of overall office automation and user knowledge to increase the efficiency and productivity of staff and management
Additional duties/responsibilities as assigned by supervisor
Qualification
Required
Information Technology Associates Degree or equivalent 2-3 years experience in an IT support role
Proficiency in Windows Desktop/Server OS
Proficiency in Microsoft Office Suite, including O365
Proficiency in Azure/O365
Proficiency in Citrix Receiver/Workspace
Proficiency in Dell PC equipment
Proficiency in multi-factor authentication systems
Proficiency in Active Directory
Proficiency in DHCP/DNS
Proficiency in print queue management
Understanding of routing and switching
Understanding of LAN/WAN technologies
Understanding of data security principles
A strong customer service attitude and desire to assist others is essential
Proven organizational, administrative, interpersonal, and communication skills
The successful candidate will be required to clear a drug screen and a complete background check, including a credit report (as applicable to the position), after an offer has been extended and prior to being employed
Benefits
Health care benefits including medical, prescription drug, dental , and vision coverage
Flexible and Health Spending Accounts
Life and Accidental Death and Disability insurance
Supplemental Life and Accidental Death and Disability insurance for employee and dependents
Retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan
Paid time off
Paid holidays
A flexible work schedule
Many voluntary benefit plans
Company
Kinder Morgan, Inc.
Kinder Morgan is one of the largest energy infrastructure companies in North America.
Founded in 2000Chicago, Illinois, USA
10001+ employees
H1B Sponsorship
Kinder Morgan, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (4)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$830MKey Investors
ArcLight Capital
2025-03-21Acquired
2023-06-15Secondary Market
2021-02-22Secondary Market· $830M
Leadership Team
David Michels
Vice President and Chief Financial Officer
Kenneth Grubb
Chief Operating Officer, Gas Pipelines
Recent News
2023-11-08
2023-11-04
Company data provided by crunchbase