ADHD Online · 1 month ago
Patient Success Advocate (INTERNAL ROLE ONLY)
Grandville, Michigan, United States
Full-time
Hybrid
Entry, Mid Level
1+ years expADHD Online is seeking a Patient Success Advocate for their online diagnostic platform, who will be responsible for delivering exceptional customer service and ensuring a positive patient experience. The role involves collaborating with patients, providing guidance and support, and managing communication throughout their treatment journey.
Health CareMedicalmHealth
Responsibilities
Collaborate with patients to provide guidance, support, and assistance throughout their treatment journey
Demonstrates the ability to de-escalate frustrated or upset patient situations with professionalism, empathy, and effective communication skills
Process pharmacy requests, including transfers, medication refills, and cancellations
Respond to patient inquiries regarding treatment plans and provide education on available services
Work within the EHR system to complete administrative tasks, coordinate appointments, and address patient questions and requests in collaboration with the Independently Contracted Provider Network
Coordinate and track additional medical requests
Manage inbound and outbound calls to support patient care and scheduling needs
Assist with patient scheduling and appointment coordination
Participate in process improvement initiatives to enhance patient care and service delivery
Collaborate with cross-functional teams and departments as needed
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health
Maintains a high level of productivity while achieving an average accuracy score of 95% or higher on quality audits
Other duties as assigned
Qualification
Required
High School Diploma/GED
Experience in healthcare, patient services, or a contact/call center
Proven history of effective performance and professional growth within a healthcare or clinical setting. Minimum of 1-3 years of demonstrated experience in a healthcare environment
Communicate clearly, professionally, and empathetically with patients and external parties
Strong verbal and written communication, documentation, and interpersonal skills
Adaptable and efficient in fast-paced environments with high attention to detail
Ability to receive, provide, and apply constructive feedback for performance improvement
Strong collaboration skills, effective in both in-person and remote team settings
Technologically proficient, skilled in multiple software systems, including EHR/EMR
Proficient in Microsoft Office and Google Suite applications
Knowledge of medical terminology, diagnostic codes, and pharmacology
High organizational skills with strong problem-solving and critical-thinking capabilities
Company
ADHD Online
ADHD Online provides a platform that enables patients to receive a formal evaluation for ADHD.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$2MKey Investors
Wakestream Ventures
2023-07-20Series A
2022-07-07Series Unknown
2021-05-05Series A· $2M
Leadership Team
Zachariah Booker
Founder/Board Member/Executive Advisor
Recent News
2024-01-21
Crain's Grand Rapids Business
2023-12-20
Company data provided by crunchbase