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Advantage Auto Tags and Insurance · 4 months ago

Commercial Lines Customer Service Representative

Temple, PA 19560

Full-time

Onsite

Mid Level

$35K/yr - $35K/yr

3+ years exp

Advantage Auto Tags and Insurance is a family-owned independent insurance agency providing business and personal insurance solutions. The Customer Service Representative is responsible for maintaining solid customer relationships by handling inquiries and concerns with professionalism.

Insurance

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims

Review existing policies, review liability limits and exposures, explore other coverage needs, round out accounts, and bind renewals. Re-quote as necessary

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed

Qualification

Property & Casualty licenseInsurance customer serviceCommunication skillsCustomer focusProblem-solving

Required

Demonstrate strong customer focus and an excellent phone manner

Display strong written and verbal communication skills

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision

Current Property & Casualty insurance license

Be a self starter with a sense of urgency