Florida Blue · 3 weeks ago
Clinical Systems Support
United States
Full-time
Onsite
Entry, Mid Level
2+ years expWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30 years of experience. The Clinical Systems Analyst will be responsible for configuring enhancements and maintenance in the clinical JIVA platform, managing vendor relationships, and documenting processes while addressing change or defect requests.
ConsultingHealth CareInsurance
Responsibilities
Develop and configure sentinel rules, enhancements, and code changes. Changes are required to be thoroughly tested with outcomes documented in multiple environments. Conducts application upgrades and testing to include system configuration, test plan creation and validation. Implements application updates and changes, reviews, and tests each new release, and reports application system testing results
Manages relationship between the business and vendor partner. Schedules and leads meetings to provide support and direction and develops strategies with key stakeholders to address business impacts and build commitment
Monitors and triages requests from the Jiva Configuration inbox to Karmic for tracking. Troubleshoots and provides functional solutions for issues reported or coordinates the defect fix with the vendor
Documents solutions and processes by developing flow charts. Participates in operational workflow validation including requirements, specifications, and gaining end user acceptance. Keeps apprised of standard procedures
Qualification
Required
2+ years related work experience supporting a clinical application development and support of users in a healthcare or insurance environment required; Clinical system upgrades, implementations, support, and vendor management required
Related Bachelor's degree in healthcare informatics, computer science, information technology, or related field
A minimum of 1 year experience with healthcare coding terminology/data (ICD-10, HCPCs, Revenue codes, etc.)
Basic skills in SQL or another coding language used to pull and analyze data
Intermediate skills in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Ability to work in a fast-paced, time-sensitive environment with competing priorities and ongoing deliverables
Comfortable communicating directly with vendors and clients
Ability to work proactively, and solution-oriented with strong time and project management skills
Ability to work both autonomously and collaboratively as a member of a team
Must be self-motivated with the ability to assess problems/issues and offer workable solutions
Preferred
JIVA application experience preferred
Karmic ticket application experience preferred
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options avaliable
Comprehensive wellness program
Company
Florida Blue
Florida Blue is a subsidiary of a not-for-profit health solutions company dedicated to serving all Floridians in the pursuit of health.
5001-10000 employees
H1B Sponsorship
Florida Blue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (27)
2023 (33)
2022 (20)
2021 (38)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Patrick Geraghty
President and CEO
Recent News
2025-11-04
Company data provided by crunchbase