Customer Service (Licensed Account Representative) jobs in United States
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NJM Insurance Group · 2 months ago

Customer Service (Licensed Account Representative)

positionNJM - Hammonton
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

NJM Insurance Group is a recognized leader in the insurance industry, seeking talented customer service professionals to join their Contact Center as Licensed Account Representatives. The role involves providing exceptional service to policyholders by assisting with new policies, transactions, and inquiries related to personal lines insurance.

InsuranceManufacturingTransportation

Responsibilities

Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance

Qualification

Personal Lines Authority LicenseCustomer service experienceMicrosoft OutlookMicrosoft WordBilingual skillsMulti-tasking abilitySuperior listening skillsAccurate keyboarding skillsCommunication skills

Required

Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required

Preferred

An associate's or bachelor's degree is desired
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus

Benefits

Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!
Paid Sick Leave
Paid parental leave in addition to state-mandated leave.

Company

NJM Insurance Group

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NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
dateFounded in 1913
location
West Trenton, New Jersey, USA
people-size1001-5000 employees
web-link
https://www.njm.com

Funding

Current Stage
Late Stage

Leadership Team

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Chris Malone
SVP, CFO & Treasurer
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Carol Voorhees
Senior Vice President & Chief Information Officer
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Recent News

Quartz
The 6 best car insurance companies, according to Consumer Reports
2025-11-19
PR Newswire
NJM Insurance Group Recognized for "Outstanding Claims Experience" Eight Years in a Row
2025-10-02
PR Newswire
NJM Again Named a Forbes America's Best-in-State Employer
2025-08-21
Company data provided by crunchbase