Fitch Group, Inc. · 11 hours ago
CRM, Director
New York, NY
Full-time
Hybrid
Lead/Staff
$170K/yr - $190K/yrFitch Group is a leading global financial information services provider, currently seeking a CRM, Director based out of their New York office. The role involves driving the strategic adoption of Salesforce Lightning, leveraging AI capabilities, and cultivating high-performing teams to align Salesforce initiatives with business goals.
CreditFinanceFinancial ServicesFinTech
Responsibilities
Drive Strategic Adoption of Salesforce Lightning: Lead the transformation and optimization of business processes by championing the adoption of Salesforce Lightning, ensuring seamless user experience and increased productivity across the organization
Innovate with AI Capabilities: Leverage Salesforce Agentforce or AI-powered tools to enhance customer engagement, automate service workflows, and deliver actionable insights for data-driven decision-making
Cultivate High-Performing Teams: Build, mentor, and empower cross-functional Salesforce teams, fostering a culture of continuous learning, collaboration, and accountability to deliver outstanding business results
Align Salesforce Initiatives with Business Goals: Collaborate with stakeholders to align Salesforce strategy with organizational objectives, driving measurable value through digital transformation and technology enablement
Qualification
Required
Proven track record of leading successful Salesforce Lightning transformations and driving user adoption across complex organizations
Deep expertise in Salesforce with hands-on experience architecting and implementing scalable solutions that optimize sales operations
Passionate about leveraging AI-powered Salesforce features to enhance customer experience and automate business processes
Excel at building, mentoring, and inspiring high-performing Salesforce teams, fostering a culture of collaboration and continuous growth
Strategic thinker who partners effectively with executive stakeholders to align Salesforce initiatives with broader business objectives and deliver measurable results
Preferred
Demonstrated success in leading large-scale Salesforce Lightning migrations with measurable improvements in user engagement and business outcomes
Recognized for exceptional people leadership, including developing Salesforce talent, fostering diversity and inclusion, and building agile, high-performance teams
Advanced certifications in Salesforce – Salesforce Certified Technical Architect, Salesforce Certified CPQ Specialist
Benefits
Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Company
Fitch Group, Inc.
Fitch Group is a global leader in financial information services with operations in more than 30 countries.
Founded in 1913
5001-10000 employees
H1B Sponsorship
Fitch Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (5)
2023 (18)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Stephen Szypulski
Head of Strategic Operations and M&A Integration, Learning
Recent News
2025-09-14
2025-07-30
2025-06-27
Company data provided by crunchbase