Apply on Employer Site

Behavioral Health Allies · 2 weeks ago

Residential Program Manager - Behavioral Health

Kansas City,MO,US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Behavioral Health Allies is dedicated to creating meaningful changes in the lives of individuals with disabilities. The Residential Program Manager is responsible for managing operations in designated residential or crisis locations, ensuring compliance with quality assurance measures, and overseeing staff training and supervision.

EducationHealth CareMedicalMental Health

No H1B

Responsibilities

Responsible for oversight of the training and supervision of all staff within the assigned locations, including upcoming expirations in mandatory trainings and completion of OJT Checklist

Responsible for displaying confidence, maturity, flexibility and professionalism when working with staff, the individuals we serve, families and community contacts

Manage and monitor budgets and expenses of homes

Ensure the accuracy and timeliness of all reports and deadlines

Ensure compliance with all DMH guidelines

Assist in an on-call rotation

Work with clinicians and Shift Supervisors to ensure all Behavioral Plans are implemented with fidelity

Manage attendance for all direct reports and oversee the attendance policy (as evidenced by weekly audits of points trackers)

Audit timecards to ensure proper cost centers and allocations for each pay period

Provide approvals for employee relations issues (performance feedback, hiring, terminating, etc)

Lead monthly staff trainings and meetings for each location

Collect and present findings from all fidelity checks conducted

Scheduled and regular review of video footage in assigned homes

Provide strong leadership and motivation for staff

Be aware of risk management and follow all safety procedures. Participation in the investigation process

Submission of census, expense reports, mileage, PEX and end of month reporting

Problem-solve situations and communicate quickly and effectively to involved parties regarding any problems and/or concerns

Ensure the maintenance and repairs of the home, equipment, and vehicles

Ensure the health and safety of all individuals

Will perform other duties as required by manager as necessary

Provides support to individuals using person centered language

Reminds and coaches employees to use person centered language

Participates in client’s person centered planning techniques

Uses effective and sensitive communication skills to build rapport with individuals served and employees

Uses modes of communication and terminology that are appropriate to the communication needs of the individual served

Attends all required team meetings and staff meetings

Assist and lead crisis event with clients as needed

Has the ability to identify a crisis, diffuse the situation, and determine an intervention strategy. Contacts necessary supports as needed. Able to ensure that the staff they supervise has the ability to respond appropriately to crisis

Monitors crisis situations, discusses the incident with authorized staff and participants, adjusting supports and the environment, complies with regulations for reporting. Able to train staff on managing crisis events

Completes video fidelity checks to provide necessary training and feedback

Is an active and compliant participant in any internal and external investigations following a crisis event

Transport and support community errands, visits and medical appointments with individuals served as needed

Maintains valid driver’s license and low-risk driving record, in accordance with company guidelines. Reports any and all traffic infractions (on or off the job) to supervisor in a timely manner

Management of expenses in assigned location(s)

Participate and lead the intake process of new clients