Credit One Bank · 14 hours ago
Senior Collections Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
3+ years expCredit One Bank is a data-driven financial services company based in Las Vegas. They are seeking a Senior Collections Manager to direct and mentor the Collections department’s team managers and leads, while monitoring collection behaviors and initiating strategic enhancements to improve department performance.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Create and maintain an efficient and goal-oriented environment that will motivate internal staff to meet agreed upon performance standards
Assist in the creation and execution of specified collection metrics (e.g., production, performance, and quality)
Create, execute, and document due diligence to ensure compliance of department
Provide leadership on departmental initiatives to enhance collection results and portfolio performance
Adhere to quality standards and complaint reduction measures
Actively challenge current processes to enhance departmental efficiencies
Participate in the hiring, training, and development of new employees
Responsible for the coordination and direction of departmental proposals and projects
Effectively communicate with senior management on all facets of the business unit
Monitor and review team manager coaching completion and effectiveness
Call handling audits to validate proper process adherence of outbound calls in the collections department
Perform other duties as assigned
Qualification
Required
Collection experience and 3-5 years of management experience required
Advanced skill and confidence to identify and meet business needs with little or no direction
Clear understanding and knowledge of FDCPA (Fair Debt Collection Practices Act)
Excellent interpersonal, project management, written and verbal communication skills
Demonstrated ability to analyze data and interpret trend patterns
Proficient in Microsoft Word, Excel, and PowerPoint
Organizational and time management skills required
Significant 'floor walking' as business needs dictate
Continual coaching and development of supervisors and involvement in the coaching and development of representatives
Preferred
College education preferred
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
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