Cisco · 1 week ago
Renewals Manager - Splunk - LATAM Territory (Remote)
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $139K/yr
2+ years expCisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. The Renewals Manager will collaborate with sales teams to develop strategies for renewing customer agreements and minimizing revenue attrition while ensuring timely renewals and maximizing customer satisfaction.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Aligned to accounts and territories based on ATR (Available to Renew) thresholds; Digital and partner go to market motion in commercial and long tail market segments
Assumes responsibility for renewing end customer agreements for Cisco’s recurring offer portfolio including software subscriptions and support services while increasing retention and expansion of ARR
Leads the end customer renewals sales process and engagement in collaboration with the Cisco and (where applicable) channel partner account team from opportunity identification to close
Validates the customer installed base, contractual model, purchasing structure and channels and adoption status by using account team knowledge, Renewal Specialist capabilities, supporting functions and data insights available to evaluate resulting renewal strategies and risks
Maximises Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation and development of expansions opportunities for joint pursuit with account manager, specialist sales teams and channel partner
Develops the renewal strategy, accompanying value and commercial proposition based on the customer’s specific T-Minus renewal timeline
Leads the management and forecasting of Renewals opportunities and any related attrition, advising the account team in the overall negotiation to ensure integrity of the renewal portion of any (larger) agreement
Works with end customer decision makers and all parties involved to ensure an on-time renewal is supported by timely commercial and contractual agreement, quote availability and ordering arrangements
Impacts own team and sales or account teams whose work activities are closely related to the renewals motion of the account or region that they are aligned to
May recommend improvements to existing renewals processes and solutions to improve the customer renewals cycle
Typically focused in Mid-size to Major accounts (may vary by region and country)
Meet booking target and achieve quarterly strategic goals by increase OTRR, Grow ARR, Reduce customer attrition, Optimize and simplify renewals experience
Has assigned set of territories or accounts
Relies on manager for guidance on daily work activities and problem solving
Qualification
Required
2+ years of related experience
Bilingual (Spanish - English); Portuguese is a plus
Preferred
Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion
Value Proposition Development - different GTM channel and supporting governance mechanisms
Basic understanding of analytics and programmatic processes
Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work
Understanding of software subscription, licensing and support service contracting models
Discovery, negotiation, and closing skills at all levels
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-22
Mexico Business
2026-01-22
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