County of Berks, PA · 1 month ago
Quality Assurance Supervisor (Adult Probation Department)
633 Court Street, Reading, PA, 19601, US
Full-time
Onsite
Senior Level
5+ years expCounty of Berks, PA is seeking a Quality Assurance Supervisor for their Adult Probation Department. This role is responsible for implementing and overseeing quality control measures within the probation offices, including training, data analysis, and ensuring compliance with standards.
Responsibilities
Coordinate and track all departmental activities that require inter-rater reliability and fidelity, including but not limited to risk-need assessments, case plans, motivational interviewing, and cognitive behavioral group and individual interventions
Achieve and maintain subject matter expert status on the above-named activities
Schedule, deliver, and track booster and coaching sessions for the above-named activities
Ensure that activities that require annual re-certification are successfully completed by probation officers
Provide training and remediation for probation officers who fall short of certification standards
Collect, analyze, and report data related to departmental activities including but not limited to recidivism and the efficacy of treatment services
Provide cost benefit analysis of treatment options based on quality of service, dosage, duration, program completion, and recidivism
Collect, analyze, and report on intermediate outcome measures on a monthly and yearly basis for all cases closed by the department
Collect, analyze, and report on data related to probation violations, risk levels, and outcomes and makes recommendations if appropriate for the use of alternatives to secure custody
In collaboration with the Chief and Deputies, collect, analyze, and report on data and outcomes for grant-in-aid processing, required reporting to the Juvenile Court Judges’ Commission and/or the County Adult Probation and Parole Advisory Committee, and active grants being managed by the Department
Audit assessments and case plans in conjunction with assigned supervisors as part of caseload reviews
Provide feedback to assigned supervisors for annual probation officer performance evaluations
Collect and report on satisfaction surveys completed by those that finish supervision
Assist in the implementation of a variety of Evidence-Based initiatives, policies, and procedures
In conjunction with the department’s training coordinator, ensure that probation officers are attending relevant trainings
Ensure that fingerprints and DNA are collected in a timely fashion
Provide direct supervision of the department’s probation officer aide
Review and approve probation officer reports for accuracy, timeliness, professionalism, appropriate use of grammar and correct format
Attend all Management meetings
Attendance at local and regional meetings within and outside the county as directed
Assists in budget preparation as directed
Public speaking engagements relative to probation & parole, Evidenced-Based Practices, and Balanced and Restorative Justice
Participation in regional/statewide committees focused on advancing Evidenced-Based Practices within probation and parole
Qualification
Required
Bachelor's Degree with a minimum 18 credit hours in the behavioral and social sciences
A minimum of 5 years' experience in probation and parole or related employment
Thorough understanding and commitment to the core correctional practices and risk-need-responsivity principles
Thorough understanding and commitment to the principles of Balanced and Restorative Justice
Thorough understanding of the principles and practices of probation supervision
Ability to collect, compile and analyze information and data
Ability to compose, interpret and convey departmental policy
Ability to make formal written and oral presentations
Ability to establish and maintain effective working relationships with officials of local, state, and federal agencies, community groups and organizations, and the public
Proficiency with the department's case management system and CPCMS
Basic skill in the operation of computer software applications especially Microsoft Excel and the techniques used to extract data from various data sources
Possession of a cultural sensitivity to the clientele and community
Ability to handle stress
Physical presence in the office is required
Preferred
A Master's degree is preferred
Company
County of Berks, PA
It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Timothy Smith
Chief Information Officer
Company data provided by crunchbase