HCLTech · 2 weeks ago
Desktop Support Technician - II
Oshkosh, WI
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$25.93/hr - $31.23/hr
10+ years expHCLTECH is seeking a Desktop Support Technician - II to provide IT support services. The role involves troubleshooting Office 365 issues, managing service requests, and collaborating with teams to onboard new hires while ensuring hardware is properly managed.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Troubleshoot and resolve issues related to Office 365
Image and install software on Windows, and Apple laptops/desktops
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Must be available for 24/7 on-call support
Qualification
Required
Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Ability to work in a fast paced and high expectations environment while remaining calm and professional
Able to lift up to 50 lbs
Must be available for 24/7 on-call support
Preferred
10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-05
Techcircle
2025-12-31
Company data provided by crunchbase