Stoneside Blinds & Shades · 1 month ago
Client Relations Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $22/hrStoneside Blinds & Shades has been transforming homes and delighting customers for over 16 years. As a Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with the sales team.
E-CommerceE-Commerce PlatformsHome DecorHome ImprovementRetail
Responsibilities
Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity
Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms
Follow up with prospective clients via outbound calls on web form inquiries and other lead sources
Manage scheduling requests across multiple channels, including phone, chat, and email
Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments
Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently
Maintain scheduling documentation, reports, and related administrative records
Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs
Identify and contribute to process improvements that enhance scheduling accuracy and efficiency
Qualification
Required
Align with our mission and values and want to be part of a team where everyone loves their job
Friendly, positive, and customer-focused demeanor
Strong organizational skills with the ability to manage multiple priorities effectively
Excellent verbal and written communication skills
High attention to detail with a commitment to accuracy
Proven ability to consistently deliver a 5-star customer experience
Comfortable learning and using new technology and systems
Ability to prioritize tasks and adapt quickly to scheduling changes
Strong problem-solving skills with the ability to thrive in a fast-paced environment
Must have reliable, high-speed internet access suitable for a remote work environment
Benefits
Excellent health, dental, and vision insurance
Short-term and long-term disability coverage
Generous paid time off and paid holidays
401(k) with employer match
Supportive, people-first company culture
Employee Assistance Program (EAP)
Participation in our Gain Share Program
Company
Stoneside Blinds & Shades
Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mickey Fain
President & CEO
Recent News
Company data provided by crunchbase