Hively · 3 weeks ago
Operations Manager, Clinical Mental Health Services
Pleasanton, California
Full-time
Onsite
Mid, Senior Level
$93K/yr - $100K/yr
4+ years expHively is dedicated to building meaningful connections with families and communities in Alameda County. They are seeking an Operations Manager for their Mental Health Department to oversee daily operations, manage staff, and support program development while ensuring compliance and efficiency.
CharityChild CareHealth CareMental HealthNon Profit
No H1B
Responsibilities
Oversee intake and billing staff, ensuring efficient and effective administrative, intake, and billing functions of our mental health program. Ensure quality customer service and timely scheduling and billing
Participate in performance evaluations and support staff in setting and achieving annual goals
Promote strong collaboration between operations staff and clinicians
Manage operational aspects of the MFT/PCC Trainee practicum program, including maintaining up-to-date orientation and training materials, monitoring therapist caseloads, and providing weekly progress analyses towards practicum completion
Be the point person for various resources used to enhance our training program and help our clients. Examples include managing our letter templates used for client care as well as managing and organizing clinical resources
Assist with budget management and oversee clinical supply orders
Manage and coordinate Hively’s psychotherapy.net subscription to maximize access and benefits to clinicians
Support scaling of mental health programs by contributing to the development and implementation of initiatives that leverage technology and streamline operations
Identify operational inefficiencies or areas for improvement and implement solutions to enhance workflow while maintaining high-quality customer service to clients
Develop and maintain the department’s Notion page, documenting SOPs and ensuring clinical staff are trained and updated on all changes
Serve as an admin-level user of Exym EHR and Smart Care
Audit data, generate reports, and analyze information using advanced Excel functions
Support service entry and registration in Smart Care as needed
Manage and ensure strict adherence to Medi-Cal SAN contract reporting, timeliness, eligibility, and billing requirements
Manage enrollment and implementation of Medicare contract
Manage provider credentialing, including CAQH, PAVE, Alameda Alliance for Health, and Alameda County Behavioral Health
Provide support for other mental health service contracts and manage operational aspects of Quality Assurance
Attend regular external meetings with key stakeholders to build strong, collaborative relationships with community organizations and Alameda County
Qualification
Required
4+ years of management experience with increasing responsibility within a healthcare or community based organization
4+ years of experience in healthcare administration, preferably in a behavioral healthcare organization
Experience handling complex scheduling workflows in a multi-provider healthcare setting
Strong experience using EHR or database/CRM systems and developing and enforcing data integrity protocols
Experience with Medi-Cal or managing other government contracts; experience in medical/mental health billing
Adept at quickly mastering new technologies and training users; proven ability to leverage technology to enhance efficiency
Demonstrated ability to effectively set and manage multiple priorities in a fast-paced environment and respond to changing needs
Ability to effectively plan and execute strategies
An innovative and growth mindset
Proficient in Excel and Google Suite; ability to quickly manipulate excel data using pivot tables and other functions
Excellent written and verbal communication skills; proven ability to foster teamwork and effectively work with others across the organization
Understanding of HIPAA compliance and experience working with confidential data
Experience implementing and scaling operational structure within a multi-center program
Preferred
BA/BS or advanced degree in related field
Experience with platforms such as Zendesk, Notion, Smart Care, Exym
Experience with implementing new technology
Benefits
Medical, dental, and vision plans covered at 100% for the employee
Health & Dependent Care FSA
14 Paid Holidays + 4 flex holidays, including your birthday!
Generous paid time off policy (over 3 weeks per year)
Tuition Reimbursement ($1,000/year)
Employee Appreciation Program
Life & Long Term Disability Insurance covered 100% by Hively
403(b) plan
SEP-IRA plan with an employer contribution of 5% of annual salary
Learning & Development Opportunities
Financial wellness program with unlimited access to personal financial advisors
Industry competitive salary ranges
Company
Hively
Hively is a non-profit organization that offers mental health, family support, and child care services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Hekl
Chief Executive Officer
Elaine Lenore
Chief Financial Officer
Recent News
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