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Symetra · 3 weeks ago

STD Case Manager - Remote

United States

Full-time

Remote

Mid Level

$22/hr - $36.23/hr

3+ years exp

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In this role, you’ll be responsible for making timely, accurate, and customer-focused decisions on STD, Statutory Disability Insurance (SDI), and Absence Management (AM) claims, collaborating with partners to ensure each claim is handled with care and efficiency.

Financial ServicesHealth InsuranceInsuranceLife Insurance

Growth Opportunities

No H1B

Responsibilities

Evaluate and manage new and ongoing STD, SDI, and AM claims with accuracy and timeliness

Gather and assess clinical, vocational, employer, and financial information to support claim decisions

Apply contract terms and procedural guidelines to determine claim outcomes

Maintain detailed and accurate documentation in claim systems

Communicate clearly and professionally with claimants, employers, and internal teams

Develop and follow claim management plans to achieve optimal outcomes

Deliver compassionate, customer-first service that builds trust and confidence

Foster a collaborative, respectful, and high-performing team environment

Qualification

STD claims experienceSDIAbsence management knowledgeMedical terminology understandingMicrosoft Office proficiencyCustomer service skillsClaim Vantage experienceFineos experienceNY Independent Adjuster licenseFMLA Specialist certificationCommunication skillsDecision-making skillsOrganizational skillsProblem-solving skillsAttention to detail