Southern Bank · 3 weeks ago
Customer Care Specialist
Poplar Bluff, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expSouthern Bank is committed to providing quality service to its customers, and they are seeking a Customer Care Specialist to assist customers via telephone. The role involves resolving inquiries, promoting bank products, and ensuring customer satisfaction while adhering to bank regulations.
BankingCredit CardsFinanceFinancial ServicesInsuranceLendingWealth Management
Responsibilities
Receives and fields incoming customer service calls via telephone
Promotes strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner
Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank
Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel; displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW! experience for the customer
Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout the shift
Identifies and refers customers as well as potential customers to the appropriate personnel as needed
Maintains security over customer information
Responsible for thorough knowledge of all bank products offered
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank
Performs quality control functions, various reporting and tracking of performance; and
Completes and performs any other duties assigned
Qualification
Required
High school diploma or equivalent
Ability to use/learn current technology and software applications related to position
Solid customer service and problem resolution skills
Good follow through
Excellent interpersonal, verbal and written skills
Strong organizational skills
Up to one year related experience in retail customer service, banking or call center is beneficial, but not required
Preferred
Participate in a high school work-study program that allows for part time hours to be worked
Company
Southern Bank
Southern Bank has served the financial needs of America's Heartland for more than 125 years, making us one of the oldest financial
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1957-05-16IPO
Leadership Team
M
Matt Funke
President and CEO
K
Kim Capps
Chief Retail Officer
Recent News
2025-11-07
Seattle TechFlash
2025-09-26
Company data provided by crunchbase