Sprezzatura · 1 week ago
Salesforce System Administrator
United States
Full-time
Remote
Mid, Senior Level
3+ years expSprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business specializing in secure digital solutions for government transformation. They are seeking a Salesforce System Administrator to support the Veteran’s Crisis Line by managing Salesforce tools and troubleshooting issues to ensure effective service delivery.
ConsultingInformation ServicesManagement ConsultingProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supporting the Veteran’s Crisis Line under the OMEGA program
Troubleshoot issues occurring in the Salesforce instances we support via Service Now tickets and Salesforce cases
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience
3+ years of hands on Salesforce Administration experience, including Tier 3 or enterprise level support
Proven experience supporting large scale, business critical Salesforce environments with complex users, data, and integrations
Advanced Salesforce Administration across Sales Cloud and Service Cloud (6+ years)
Expert level configuration of Flows, Validation Rules, Process Automation, and Approval Processes (5+ years)
Strong experience with Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Security Model design (6+ years)
Deep understanding of data management, including Data Loader, bulk updates, data validation, and data integrity best practices (5+ years)
Experience troubleshooting production issues, root cause analysis, and Tier 3 escalations (4+ years)
Familiarity with SOQL, reporting, dashboards, and performance optimization (4+ years)
Strong communication skills with the ability to explain technical issues to non technical stakeholders
Proven ability to manage high priority incidents, competing deadlines, and stakeholder expectations
Permanent Residents or U.S. Citizenship (Required)
This role requires you to live within the contiguous United States
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986
Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment
Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history
Preferred
Experience supporting 24/7 operations or mission critical environments
Exposure to GovCloud, Shield, or compliance driven Salesforce orgs
Familiarity with ITSM tools such as ServiceNow or Jira
Experience supporting large user bases (10,000+ users)
Benefits
Healthcare
Paid vacation time
Company
Sprezzatura
Sprez·za·tu·ra (sprāt-tsä-ˈtü-rä) n. Itl – The art of making the difficult appear effortless.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Ward
Chief Operating Officer
Recent News
Washington Technology
2025-03-04
Company data provided by crunchbase