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Dayforce · 6 hours ago

Payroll Advisory Consultant

United States

Full-time

Remote

Mid Level

$67K/yr - $120K/yr

Dayforce is a global human capital management company offering a unified solution for payroll processing. The Payroll Advisory Consultant serves as a primary consultant and subject matter expert for the Dayforce HCM Payroll module, focusing on delivering high-quality service and support to clients while ensuring compliance and efficiency in payroll operations.

Computer Software

Responsibilities

Support the day-to-day function of payroll processing for North American payroll

Monitor for and collaborate internally/externally to execute system changes as required

Offer and provide in-depth analysis and recommends solutions to business, payroll and system problems and initiatives

Utilize technical and analytical skills to provide support ensuring the highest quality of service delivery to Dayforce users and its customers

Triage inquiries and issues and categorize the solution path to completion in a timely manner

Engage internally with cross functional resources to solve problems

Use system analytics to increase productivity and accuracy

Continuously improve synchronization of data between Dayforce and 3rd party administrators

Responsible to provide and explain detailed system / reporting specifications to internal partners and customers

Test, train and implement new release or changed technical process or content to internal and external partners

Identify issues related to overall payroll, taking a global approach by recognizing issues and researching to see if other clients may be impacted

Understand and explain system features and benefits of the product line as it relates to customer needs

Process Improvements – participate as a SME in quality improvement projects; lead and support internal organizational change initiatives; recommend product enhancements that will benefit our clients or the managed support model

Maintain the highest level of client satisfaction through a detailed understanding of the client’s business needs and business practices.  Know your customer

Have an “I own it” attitude about deliverables, meeting deadlines and completing projects start to finish

Document processes and operating procedures

Qualification

Dayforce HCMPayroll processingPayroll software solutionsTroubleshooting skillsSystems analyst experienceClient communicationMulti-taskingIndependent learnerIntellectual curiosityExperience in consultingCA Payroll certificationProblem-solving skills

Required

Support the day-to-day function of payroll processing for North American payroll

Monitor for and collaborate internally/externally to execute system changes as required

Offer and provide in-depth analysis and recommends solutions to business, payroll and system problems and initiatives

Utilize technical and analytical skills to provide support ensuring the highest quality of service delivery to Dayforce users and its customers

Triage inquiries and issues and categorize the solution path to completion in a timely manner

Engage internally with cross functional resources to solve problems

Use system analytics to increase productivity and accuracy

Continuously improve synchronization of data between Dayforce and 3rd party administrators

Responsible to provide and explain detailed system / reporting specifications to internal partners and customers

Test, train and implement new release or changed technical process or content to internal and external partners

Identify issues related to overall payroll, taking a global approach by recognizing issues and researching to see if other clients may be impacted

Understand and explain system features and benefits of the product line as it relates to customer needs

Maintain the highest level of client satisfaction through a detailed understanding of the client's business needs and business practices. Know your customer

Have an 'I own it' attitude about deliverables, meeting deadlines and completing projects start to finish

Document processes and operating procedures

Hours of work between 8am-8pm Eastern Standard Time (EST)

Understanding of payroll software solutions or business application software with the ability to troubleshoot and perform root cause analysis

Demonstrated troubleshooting and problem-solving skills

Ability to communicate with clients clearly and technically in both written and verbal communications

Ability to multi-task and perform effectively under pressure while working with clients and internal groups

An independent learner, intellectually curious and comfortable digging for information, to understand and resolve issues

Experience in the payroll outsourcing or consulting industry

Ability to learn and assimilate information quickly with a desire to continually learn

Experience as a systems analyst or business analyst