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IES Communications · 2 weeks ago

Senior Field Engineer Security

Tempe, AZ

Full-time

Onsite

Senior Level

$53/hr - $56/hr

7+ years exp

IES Communications is a national provider of industrial products and infrastructure services, and they are seeking a Senior Field Engineer for Security Systems. This role involves leading the programming, installation, and troubleshooting of security systems, ensuring project success through technical leadership and customer collaboration.

Information and Communications Technology (ICT)Information ServicesInformation Technology

Responsibilities

Project Leadership: Takes ownership of technical aspects of projects, providing mentorship and advanced support to field staff, technicians, and project managers

System Integration: Programs and integrates complex security systems across various platforms, ensuring seamless functionality and customer satisfaction

Technical Expertise: Diagnoses and resolves advanced equipment problems, providing expert troubleshooting and system optimization in both new and existing installations

Quality Assurance: Performs in-depth quality checks, tests all equipment functionality, and oversees project punch lists for final delivery

Documentation: Develops and reviews advanced system drawings, specifications, and technical submittals. Creates and approves shop drawings, as needed

Customer Interaction: Collaborates directly with customers to provide demonstrations, explain system functionality, and ensure alignment with project goals

Innovation and Process Improvement: Leads efforts to innovate and improve installation practices, system configurations, and project workflows

Training and Mentorship: Trains and mentors junior field engineers and technicians, fostering skill development and career growth within the organization

Sales and Pre-Sales Support: Partners with sales teams to provide expert input for system demonstrations, technical clarifications, and feasibility evaluations during project scoping

Team Collaboration: Works both independently and collaboratively with cross-functional teams, supporting both in-house and field-based activities

Other Duties: Handles additional responsibilities as assigned, supporting branch and company objectives

Qualification

Security Systems IntegrationTechnical TroubleshootingProject ManagementMicrosoft OfficeCAD SoftwareSecurity CertificationsLeadershipCustomer FocusAttention to DetailAdaptability

Required

High School diploma or GED

Minimum of 7-10 years of experience in commercial Security Systems installation and integration (Card Access, CCTV, CATV, and Intrusion systems)

Advanced proficiency in Microsoft Office (Word, Excel, MS Project), CAD software, and other relevant platforms

Must hold certifications from leading security system manufacturers

Must meet the company's minimum driving standards

Proven ability to manage complex projects from inception to completion, including scope definition, task scheduling, and final customer turnover

Exceptional leadership, problem-solving, and decision-making skills

Demonstrates precision and thoroughness in technical tasks, documentation, and customer interactions

Outstanding communication skills, capable of building trust and maintaining strong customer relationships

Must be flexible, self-motivated, and able to manage competing priorities in a fast-paced environment

Willingness to travel as needed within branch and regional territories

Must be proficient in the use of all tools outlined for Field Engineer II, with additional expertise in specialized diagnostic and testing tools required for advanced system integrations