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HSBC · 2 days ago

Senior Account Manager

Buffalo, NY

Full-time

Onsite

Senior Level

HSBC is a global banking and financial services organization dedicated to opening up a world of opportunity. The Senior Account Manager is responsible for managing a portfolio of GPS clients, ensuring superior service and satisfaction, and driving commercial outcomes through effective relationship management and query resolution.

Financial Services

No H1B

Responsibilities

Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation

Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)

Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues

Responsible for resolving assigned queries

Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others

The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks

Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms

Maintain a client footprint with the basic information required to deliver a superior client experience

Qualification

Cash management expertiseClient relationship managementBanking experienceBusiness acumenCommunication skillsInterpersonal skillsPresentation skills

Required

Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position

Previous banking experience working with FIs/Corporates in a relationship or account management role

Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues

Strong knowledge of local and global cash management and clearing services, products, and techniques

Proven ability in identifying and meeting customer needs through matching a broad range of products and services

Ability to understand a customer's business and the fundamentals of running a business

Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations

Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders

Ability to travel