Hi Marley · 2 weeks ago
Principal Implementation Consultant (Customer Delivery & Professional Services)
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$109K/yr - $202K/yr
7+ years expHi Marley is a technology company on a mission to revolutionize the insurance industry with their conversational platform. They are seeking a Principal Implementation Consultant to lead customer and partner implementation efforts, ensuring best practices and driving delivery excellence while collaborating with various teams.
Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging
Responsibilities
Lead the successful onboarding and implementation of Hi Marley at large P&C carriers and insurance network partners
Conduct in-depth insurance workflow discovery sessions with top-tiers insurance carriers and network partners leveraging strong insurance knowledge and a consultative approach
Attend pre-sales meetings and act as an advisor to large insurance carriers on how to best implement Hi Marley into their workflows
Monitor implementation KPIs and support reporting on carrier performance, delivery outcomes, and customer relationship health
Serves an advisor and mentor to junior team members
Continuously improve our implementation framework and methodology, ensuring high-quality delivery and consistency
Work closely with the Director of Implementation on shaping best practices across implementations and advising leadership on go-to-market/implementation strategy
Champion the voice of the customer in internal conversations
Oversee the design and governance of project planning frameworks that drive efficiency and alignment across customer programs
Update internal systems, such as Salesforce and Jira and client specific project plans in a real time cadence to reflect accurate project forecasting
Lead, track and monitor multiple customer implementations, maintain customer onboarding pipeline, manage conflicts and ensure that appropriate resources are applied to the customer onboarding
Identify, manage, report and escalate on Onboarding and implementation risks
Represent Hi Marley Implementation team at pre-sales meetings
Qualification
Required
Exceptional project management skills with a track record of successfully leading SaaS implementation projects or insurance-related transformations
Demonstrated experience partnering with Sales, Product, and Engineering on customer needs, roadmap feedback, and solution design
7 to 10+ years of experience with a P&C insurance carrier as a Product Manager, Claims Manager or other business-related function
Strong problem-solving skills and the capacity to navigate complex client environments effectively
Excellent Communication Skills and willingness to train team members on the P&C workflows and other related insurance topics
Customer-Centric Mindset with empathy, patience, and a passion for enabling customer success by aligning solutions to business needs
Adaptability to thrive in a fast-paced, high-growth, startup-like environment where priorities shift quickly
Collaborative Approach with proven success working across teams and building strong internal and external relationships
Willingness to travel between 10-20% of time
Change Management mindset when collaborating across teams and with customers
Benefits
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Company
Hi Marley
Hi Marley is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation.
51-200 employees
H1B Sponsorship
Hi Marley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$41.7MKey Investors
Emergence CapitalTrue Ventures
2021-03-11Series B· $25M
2020-03-19Series A· $8M
2019-06-12Series A· $8.7M
Leadership Team
Dan Keenan
Chief Growth Officer
Mitesh Suchak
Board Member
Recent News
2025-10-02
Company data provided by crunchbase