Sr Experience Designer, Consumer Disputes jobs in United States
cer-icon
Apply on Employer Site
company-logo

PayPal · 3 weeks ago

Sr Experience Designer, Consumer Disputes

positionAustin, Texas, United States of America
timeFull-time
remoteHybrid
senioritySenior Level
date6+ years exp

PayPal has been revolutionizing commerce globally for more than 25 years. As a Senior Designer for Consumer Disputes, you’ll design post-purchase experiences that help PayPal customers resolve transaction issues quickly and confidently.

E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
check
H1B Sponsor Likelynote

Responsibilities

Perform product designs specialized in experience design knowledge and developed business expertise
Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
Create customer experiences across digital and physical products within general parameters under broad supervision
May act as a subject matter resource for entry level and developing colleagues
Design end-to-end consumer dispute experiences that make issue resolution simple and transparent
Collaborate with product, engineering, and operations to improve clarity, speed, and trust in the post-purchase journey
Translate complex policies and workflows into intuitive, empathetic interactions for customers
Use research and data insights to identify pain points and guide design decisions
Contribute to design systems and best practices that raise quality and consistency across consumer experiences
Collaborate effectively with global teammates across time zones

Qualification

Experience designUser-centered thinkingInteraction designSystems designCross-functional collaborationResearchData insightsCommunicationStorytelling skills

Required

3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience

Preferred

6+ years of experience designing consumer-facing products or service experiences
Portfolio showing impact across complex, multi-step journeys
Strong interaction and systems design skills, with attention to clarity and usability
Experience working with cross-functional partners in high-trust or regulated domains
Excellent communication and storytelling skills to influence decisions through design

Benefits

Flexible work environment
Employee shares options
Health and life insurance

Company

PayPal

twittertwittertwitter
Glassdoor3.8
company-logo
PayPal is a financial service company that provides online payment solutions to its users worldwide.
dateFounded in 1998
location
San Jose, California, USA
people-size10001+ employees
web-link
https://www.paypal.com/home

H1B Sponsorship

PayPal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)

Funding

Current Stage
Public Company
Total Funding
$12.17B
Key Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO

Leadership Team

leader-logo
Simon Bladon
PayPal UK CEO
linkedin
leader-logo
chaloem khompitoon
President & CEO
linkedin

Recent News

Newswire
Announcing the Winners: 2025/2026 Block Awards
2026-01-17
Small Business Trends
PayPal Unveils Transaction Graph Insights to Transform Advertising Strategies
2026-01-16
PYMNTS.com
PayPal Teams With Deutsche Bank to Scale Payment Solutions
2026-01-16
Company data provided by crunchbase