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Ipsos in US · 2 weeks ago

Senior Market Research Manager, Customer Experience

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

4+ years exp

Ipsos is one of the world’s largest research companies, and they are seeking a Senior Market Research Manager to be a vital part of their Customer Experience team. The role involves managing research projects, maintaining client relationships, and ensuring the delivery of reliable results in the financial services and automotive industries.

Health CareMarket Research

Responsibilities

Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports

Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner

Build and maintain relationships with key clients by responding to queries and providing updates per client requests

Coordinate and manage data entry of project costs into our internal costing program based on research target specifications

Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

Qualification

Market research experienceCustomer experience researchMS Office SuiteSPSS knowledgeVoice of The Customer platformsClient service orientationOrganizational skillsAttention to detailProject managementCommunication skills