Front Office Manager jobs in United States
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Pyramid Global Hospitality · 3 weeks ago

Front Office Manager

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Pyramid Global Hospitality is committed to creating a supportive and inclusive work environment. The Front Office Manager will lead the daily operations of the Front Desk and Guest Services team, ensuring exceptional guest experiences and overseeing staffing, training, and service standards.

Hospitality
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H1B Sponsor Likelynote

Responsibilities

Lead, coach, and develop Front Desk Agents and Guest Services staff
Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution
Ensure consistent delivery of high-quality guest service and brand standards
Create and manage schedules to ensure proper coverage and labor efficiency
Handle guest concerns and service recovery with professionalism and empathy
Monitor and maintain cash handling, billing accuracy, and front desk procedures
Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
Train new hires and support ongoing team development and engagement
Ensure compliance with company policies, safety standards, and procedures

Qualification

Hotel front desk experienceLeadership abilityCustomer service skillsHotel systems experienceOrganizational skillsProblem-solving skillsTeam developmentCommunication skills

Required

Previous hotel front desk or guest services leadership experience required
Strong customer service and communication skills
Proven ability to lead, motivate, and support a team
Ability to remain calm and professional in fast-paced or high-pressure situations
Strong organizational and problem-solving skills
Ability to work various shifts including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs as needed
Ability to work in a guest-facing environment for the duration of the shift

Preferred

Experience with hotel systems and basic administrative tasks

Benefits

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Employee discounts and resort perks
Full Benefits Package
401K with Employer Match
Paid Holidays

Company

Pyramid Global Hospitality

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Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
dateFounded in 1999
location
Boston, Massachusetts, USA
people-size10001+ employees
web-link
https://pyramidglobal.com

H1B Sponsorship

Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-02-28Debt Financing

Leadership Team

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Anthony Torres
Vice President of Food and Beverage
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