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Millennium · 1 month ago

Tech Support Engineer

Old Greenwich, Connecticut, United States of America

Full-time

Onsite

Senior Level

5+ years exp

Millennium is a company seeking a Technical Support Engineer in End User Services. The role involves delivering exceptional support to employees, managing helpdesk operations, and contributing to IT projects while ensuring a high-quality user experience.

Asset ManagementFinanceFinancial ServicesHedge Funds

H1B Sponsor Likely

Responsibilities

Provide high-quality technical support to end-users in a courteous and professional manner

Assist in the daily operations of the helpdesk, ensuring adequate phone coverage at all times. Leverage ServiceNow to manage incident and problem workflows

Maintain oversight of the daily incident queue, ensuring that tickets are assigned, processed, and resolved with minimal delay

Contribute to the creation and maintenance of technical documentation, and knowledge sharing within the team

Utilize a continuous improvement mindset to identify gaps and opportunities for automation. Lead and drive process change to uplift the end user experience

Identify high-priority issues and handle them as per the escalation process

Contribute to and lead IT projects, whether locally, regionally, or globally

Support the wider Technical Support and End User Services team in its daily activities by exhibiting professionalism, process knowledge, and technical know-how

Qualification

Technical SupportAnalytical SkillsScripting LanguagesMicrosoft WindowsITIL KnowledgeTroubleshooting SkillsProcess ImprovementPC Hardware KnowledgeMobile TechnologiesVideo Conferencing SupportCommunication Skills

Required

5 years of experience working at an enterprise level, with a focus on providing high-level support to end users

Advanced analytical and problem-solving skills

Exposure to PowerShell, Python, and or other scripting languages

Familiar with AI prompts and using AI agents to automate repetitive tasks or to provide insights used to make business decisions

Excellent written and verbal communication skills

Excellent at troubleshooting technical issues in a logical, methodical, and consistent manner

Deep understanding of Microsoft Windows, Windows Infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix infrastructure, modern authentication, and printing technologies

Knowledgeable in PC hardware components and technical standards

Understanding of mobile technologies including BES, Microsoft Intune, Android, and iOS devices

Cisco IP phone and video conferencing support including Webex, Zoom, and Teams

Must have an eye for process improvement with a track record of tangible results

Availability for on call night and weekend coverage

Preferred

Experience from a financial services company with trade-floor support

Claude Code, Copilot, and Roo Code experience

ITIL Certification

Company

Millennium

Glassdoor3.7

Millennium is a global, diversified alternative investment firm, founded in 1989, which manages $83.5 billion in assets.

Founded in 1989

New York, New York, USA

5001-10000 employees

https://www.mlp.com

H1B Sponsorship

Millennium has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (264)

2024 (146)

2023 (156)

2022 (146)

2021 (73)

2020 (86)