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Figma · 3 weeks ago

Community Support Specialist

San Francisco, CA • New York, NY • United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Figma is a company on a mission to make design accessible to all, providing a platform for teams to streamline workflows and collaborate in real time. They are seeking a Community Support Specialist to ensure an exceptional experience for their community across various platforms by providing technical support and engaging with users.

CollaborationDeveloper ToolsProduct DesignSoftwareWeb Apps

Comp. & Benefits

Responsibilities

Monitor community and social channels (forum, X, Reddit, etc.) providing outstanding technical support and managing escalations to Figma users

Identify trends, surface improvements, and help scale one-to-many support and engagement

Partner with Design, Engineering, and Technical Quality Support to investigate, report, and resolve complex issues

Gather customer feedback, translate it into actionable insights for product and research teams, and close the loop with users when updates ship

Create clear, helpful support content (FAQs, announcements, documentation) and assist with incident communication

Qualification

Technical supportDesign tools familiarityWritten communicationCommunity engagementInvestigative mentalityCustomer feedback responsivenessFluency in EnglishCritical thinking