TECEZE ยท 2 weeks ago
End User Support Specialist
Wauwatosa, WI
Full-time
Hybrid
Mid LevelTeceze is seeking skilled End User Computing (EUC) professionals to support one of their key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems and infrastructure services.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Mohamed Harrish
Responsibilities
Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications
Provide end-user and system support across Syncreon, CLI, and other plant locations
Deliver onsite support for network changes, hardware installations, and system upgrades
Support and maintain the SCCM environment and assist with Microsoft Intune configurations
Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations
Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns
Configure, manage, and troubleshoot printers, scanners, and peripheral devices
Provide L2/L3 support for:
Windows and macOS operating systems
End-user devices
Core infrastructure services
Participate in plant leadership meetings and weekly change management calls
Support patching and upgrade activities in line with organizational standards
Adhere to defined operational standards, SLAs, processes, and service objectives
Maintain accurate documentation for service desk procedures and end-user processes
Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner
Coordinate with onsite hardware and service vendors for issue resolution and installations
Qualification
Required
Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3)
Hands-on experience with Windows OS, macOS, SCCM, and Intune
Exposure to manufacturing or plant IT environments is highly preferred
Knowledge of network troubleshooting, patch management, and security remediation
Experience managing hardware assets, printers, and scanners
Excellent communication, coordination, and documentation skills
Ability to work independently in an onsite plant environment
Preferred
Prior experience supporting shop floor systems in automotive or manufacturing plants
Familiarity with ITIL processes, incident management, and change management
Experience working with multiple plant locations and stakeholders
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase