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Capital Credit Union · 12 hours ago

Treasury Management Operations Specialist

Green Bay, WI

Full-time

Onsite

Senior Level

5+ years exp

Capital Credit Union is dedicated to strengthening communities through its mission. The Treasury Management Operations Specialist is responsible for managing and improving operational, compliance, billing, and member-servicing aspects of the credit union’s Treasury Management products, ensuring accurate processing and high-quality member support.

Banking

Work & Life Balance

Hiring Manager

Amber Micke

Responsibilities

Manage full implementation of new Treasury Management members and services

Review and verify documentation, agreements, and system setup

Coordinate onboarding with sales and the business member

Accurately enter set up information for business members for ACH, wires, RDC, positive pay, sweeps, and digital banking

Daily processes include assisting members with questions related to: ACH, wires, returns, RDC, sweeps and positive pay

Ensure compliance with NACHA rules, OFAC, AML/KYC, and internal controls

Maintain accurate user rights, limits, and account information

Process maintenance requests and assist with periodic member reviews

Oversee accurate billing of all Treasury Management services, including monthly fees, analysis charges, and service add‑ons

Reconcile billed services with internal system reports to ensure accuracy

Coordinate with accounting/finance on fee posting and adjustments

Maintain billing schedules, fee waivers (if applicable), and documentation

Review account analysis statements for accuracy and collaborate with sales on pricing structures

Provide technical support for TM systems and services

Deliver member training (on-site or remote)

Collaborate with sales and member service to support member needs

Maintain TM policies and procedures to meet regulatory standards

Coordinate with auditors and examiners and execute corrective actions

Monitor transaction limits, access controls, segregation of duties, and risk

Ensure proper handling and security of member information

Maintain member service data, adoption metrics, issues logs, and billing records

Prepare monthly/quarterly/annual internal reports for management

Assist sales with Request For Proposals (RFPs), proposals, and fee/profitability analysis

Collaborate with IT, compliance, and operations to improve workflows

Lead or support system upgrades, testing, and new product rollouts

Maintain SOPs, internal guidelines, and process documentation

Cross‑train team members on TM products and systems

Support sales, operations, and member service in joint initiatives

Contribute to department strategy and performance metrics

Qualification

Treasury Management productsNACHA complianceBilling processesBanking systems proficiencyProject managementMember service skillsTraining skillsAnalytical abilitiesVendor coordinationMicrosoft OfficeOnline banking platformsACH knowledgeOFAC knowledgeAML/KYC knowledgeCommunicationAttention to detailOrganizational abilitiesConfidentialityTeam leadership

Required

5+ years of banking experience, ideally in Treasury Management or commercial operations

Bachelor's Degree in Business, Accounting, Finance, or a related field required; equivalent combination of education and relevant experience will be considered

Strong understanding of TM products: ACH, wires, BRDC, sweeps, online banking, positive pay

Knowledge of regulatory requirements including NACHA, OFAC, AML/KYC, and internal controls

Experience with billing processes, account analysis statements, and TM fee structures

Excellent communication, member service, and training skills

High attention to detail; strong organizational and analytical abilities

Proficiency with banking and TM systems, online banking platforms, and Microsoft Office

Ability to maintain confidentiality and operate within a compliance-sensitive environment

Preferred

Experience in project management, vendor coordination, or small-team leadership

Certified Treasury Professional Certification (CTP) and/or Accredited ACH Certification (AAP) are a plus

Company

Capital Credit Union

Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of over 120,000 members and growing.

Founded in 1927

Green Bay, WI, US

201-500 employees