ScorePlay · 3 weeks ago
Sr Customer Success Manager, Sports League & competitions (NYC)
New York, NY
Full-time
Onsite
Mid, Senior Level
$120K/yr - $180K/yr
3+ years expScorePlay is the AI media platform for sports, built to power the stories that connect clubs, athletes, and fans. As a Senior Customer Success Manager for Leagues & Competitions, you will partner with influential sports organizations to drive ScorePlay adoption and ensure customer success through relationship management and operational excellence.
Artificial Intelligence (AI)SoccerSports
Responsibilities
Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations)
Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI
Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities
Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact
Map and monitor ScorePlay usage across all departments and entities in a league or competition
Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners)
Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem
Track key adoption and engagement metrics for your portfolio
Build success dashboards and insights for both internal and external stakeholders
Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems
Partner with Product and Engineering to channel client feedback into product improvements
Collaborate with Sales on renewals, upsells, and expansion strategies
Work with Marketing to transform flagship clients into public success stories
Qualification
Required
Based in New York City, comfortable working in-office as part of a close-knit team
Excited to travel and build relationships face-to-face with top sports organizations
3+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management
Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus)
Strong operational mindset — you know how to build processes, define success metrics, and scale systems efficiently
Excellent communication and stakeholder management skills, equally at ease with executives and end users
Company
ScorePlay
ScorePlay is an AI-powered digital, media & production asset manager for sports-specific workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19.55MKey Investors
The Twenty Minute VCSeven Seven Six
2025-02-11Series A· $13M
2023-07-26Seed· $5M
2022-07-22Pre Seed· $1.5M
Leadership Team
Xavier Green
Cofounder & CTO
B
Barbara Bergeaud
Head of Product
Recent News
The French Tech Journal
2025-11-10
IT Brief New Zealand
2025-10-23
Company data provided by crunchbase