Peak Scientific ยท 3 weeks ago
Field Service Engineer - San Francisco/Sacramento, CA - California
California, United States
Full-time
Onsite
Entry, Mid Level
$90K/yr - $105K/yrPeak Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator systems. The Field Service Engineer role involves providing high levels of service and technical support to customers, ensuring customer satisfaction and collaborating with the service team.
ElectronicsManufacturingProduct Design
Responsibilities
Carry out routine service, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
Respond effectively and professionally to all customer requests for service and support (telephone and email)
Provide customers with a clear and accurate Field Service Report to document all work carried out, including parts consumed
Submit all FSRs at the end of each day or as requested by the office
Accurately maintain assigned Van Stock and stock replenishments and carry out inventory checks as requested
Proactively request Van Stock limit increases to mitigate the number of return service visits
Ensure an effective liaison with all departments within Peak NA to ensure a high level of communication and co-operation for all aspects of customer and product support
Inform Senior Field Service Engineer and Regional Service Manager of all service escalations and serious customer complaints
Take initiative to continually enhance and develop knowledge base and understanding of the complete product range
Maintain company issued fleet car
Manage expenses and turn in an accurate expense report by the designated date
Plan and book all travel requirements to ensure on-time service delivery to customers
Work with manager to obtain approval for expensive travel
Full compliance with customer site Health and Safety protocols
Stay up to date on all required online training courses and annual recertification trainings
Perform other duties and tasks assigned by your manager
Qualification
Required
Electro/mechanical experience required
Familiarity with basic electrical and pneumatic circuits and schematics
Comfortable using standard hand tools
Self-motivation and the ability to work with minimal supervision
Quickly learn new skills
Good practical skills and a methodical approach to resolving problems
Ability to work under pressure against tight deadlines
Good communication and interpersonal skills
Strong Customer Focus/Customer Centric approach
Able to interface comfortably and effectively both internally and externally at all levels
The ability to carry/lift 50 pounds regularly
Comfortable working on the ground
The ability to move safely over uneven terrain or in confined spaces
The ability to see and respond to potentially dangerous situations safely
Comfortable driving and flying to customers sites to support Peak Customers
Valid Drivers License
Preferred
Complete and detailed understanding of pressure systems and transportable gases a plus
Benefits
20-25 days of PTO depending on length of service
Medical, dental, and vision insurance
401(k) with an employer match
Short-term disability insurance and basic life insurance
A focus on growth and development opportunities
Employee Assistance Program
Company
Peak Scientific
Peak Scientific is a technology manufacturing firm that specializes in laboratory gas generators.
Founded in 1997
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lou Gehm
OEM & Channel Partner Manager, North America
Recent News
Research & Development World
2025-06-05
Google Patent
2025-05-06
Company data provided by crunchbase