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JPMorganChase · 3 weeks ago

Procedures Editor - Associate

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

New Grad, Entry Level

$66K/yr - $90K/yr

JPMorganChase is seeking a Procedures Editor in Operations to transform complex processes into clear and compliant procedure documents. This role involves collaborating with business teams to enhance usability and improve the overall client experience through effective documentation management.

Asset ManagementBankingFinancial Services

Growth Opportunities

Responsibilities

Manage the business‑as‑usual change request queue for procedure updates

Lead annual document reviews, confirming ownership and executing required changes

Apply templates and style standards; convert content to active voice with numbered steps and if‑then tables

Analyze procedures to identify gaps; recommend and document improvements and alternative formats

Secure approvals and finalize content for publication

Perform time‑sensitive quality assurance checks and peer reviews to ensure accuracy and compliance

Complete control checklists and maintain evidence for audits

Prepare information to support communications about procedural changes

Facilitate monthly meetings with business partners and Control Managers to share trends and key metrics

Lead projects for procedure implementations, multi‑change updates, and full rewrites; meet SLAs for client requests

Qualification

Procedure writing/editingFinancial services knowledgeMicrosoft collaboration toolsStyle guide familiarityLarge language models proficiencyOrganizationInterpersonal skillsFacilitation skillsAttention to detailTime managementTeam-oriented mindset

Required

Experience in procedure writing/editing and reformatting complex content into clear, concise steps

Bachelor's degree or equivalent experience in financial services or technical writing

Knowledge of financial services operations and awareness of regulatory and compliance environments

Strong interpersonal skills; able to build collaborative relationships at all organizational levels

Proficiency with Microsoft collaboration and workflow tools

Familiarity with style guides: Chicago Manual of Style, Microsoft Manual of Style, AP Stylebook

Strong facilitation skills

Ability to work effectively with a diverse, global team

Preferred

Working knowledge of Microsoft Word, Excel, PowerPoint, Visio, and SharePoint

Meticulous attention to detail

Strong organization and time management; able to prioritize and multitask in changing environments

Positive, team‑oriented mindset with enthusiasm and a sense of urgency

Ability to analyze, recommend, and document procedures; identify process gaps and alternatives

Proficiency with large language models (LLMs) for drafting and review

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000