FIS · 1 month ago
Technical Support Representative I
PHL MANI 2305
Full-time
Hybrid
Entry Level
2+ years expFIS is a leading fintech solutions provider that impacts nearly every market and person globally. They are seeking a Technical Support Representative I to provide desk-side assistance, resolve technology support issues, and deliver effective customer service in a fast-paced environment.
BankingFinancial ServicesFinTechPayments
Responsibilities
Provides desk-side assistance in resolving technology support issues
Performs installations, repairs, upgrades, backups and other maintenance tasks
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Maintains passwords, data integrity and file system security for the desktop environment
Communicates highly technical information to both technical and nontechnical personnel
Recommends solutions including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
May have expertise in commonly used business applications
May handle phone and email assistance as well
Qualification
Required
Experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
2 years and up experience in Active Directory (password reset, creation of accounts and etc.) Remote-user support
Must be amenable to work on a Hybrid setup (up to 3x a week onsite)
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)
Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with FIS applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up to date with latest technology
Problem Solving and critical thinking skills
Benefits
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2026-01-09
2026-01-08
Business Standard India
2026-01-08
Company data provided by crunchbase