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University of Virginia · 1 day ago

Manager, ServiceNow Architect and Development

Charlottesville, VA

Full-time

Hybrid

Mid, Senior Level

$101K/yr - $202K/yr

The University of Virginia is renowned for its historic foundations and research excellence. They are seeking a ServiceNow Architect and Development Manager to drive the architecture, implementation, and optimization of ServiceNow solutions that support organizational objectives and strengthen operational excellence.

Higher Education

No H1B

Responsibilities

Architect & Design Solutions: Lead the design of ServiceNow solutions, including architecture, data models, integrations, workflows, and automation. Translate business requirements into scalable, maintainable ServiceNow specifications

Drive Process Improvement: Identify and execute opportunities for innovation and optimization across the ServiceNow ecosystem

Lead & Mentor: Provide technical guidance and mentorship to the development team. Foster collaboration, accountability, and continuous learning

Security & Compliance: Analyze platform security configurations; recommend and implement improvements to meet governance and regulatory standards

Configure & Optimize: Customize and configure ServiceNow modules (Service Catalog, Incident, Change, CMDB, etc.) to meet organizational needs. Resolve performance issues and ensure platform reliability

Documentation & Training: Produce clear technical documentation and contribute to user-facing materials. Conduct training for stakeholders and end-users as needed

Support: Provide technical support for ServiceNow operations and participate in platform-related incident response

Qualification

ServiceNow architectureServiceNow developmentServiceNow platform managementServiceNow certificationsPlatform securityIntegrations best practicesAutomation best practicesUser trainingTeam leadershipTechnical documentation

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; or equivalent experience

Extensive experience with ServiceNow architecture, development, and platform management

Demonstrated ability to lead teams and manage complex technical initiatives

This role cannot sponsor or accept applicants requiring visa sponsorship

A valid email address is required to verify certifications and professional credentials

Employment is contingent upon a successful background check

Preferred

ServiceNow certifications (Architect, Developer, Admin, Implementation Specialist, etc.)

Experience working in higher education, large enterprise environments, or ITSM-driven organizations

Strong understanding of platform security, governance, integrations, and automation best practices

Company

University of Virginia

Glassdoor4.3

The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world.

Founded in 1977

Charlottesville, Virginia, USA

10001+ employees

https://lvg.virginia.edu

Funding

Current Stage

Late Stage

Leadership Team

Greg Fairchild

Dean and CEO, UVA|Northern Virginia

Luis Alvarez

President and CEO

Recent News

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