Mass General Brigham · 2 weeks ago
Telecommunications Operator I
Newton, MA
Full-time
Onsite
Entry Level
$17.36/hr - $21.09/hr
2+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Telecommunications Operator I is responsible for facilitating proficient operation of a hospital communication system, handling calls, and managing emergency situations.
Health CareHome Health CareMedical
Responsibilities
Perform various clerical duties and operate computer equipment including the switchboard console, alpha pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors
Handle both incoming and outgoing calls with speed and accuracy
Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster
Act as central control for mobile pagers, take and relay messages as required
Respond to various alarm systems located at the switchboard
Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys
Compile on-call information for hospital personnel and all meetings scheduled in the building
Resolve basic discrepancies and refer all others to the appropriate department
Qualification
Required
High School Diploma or Equivalent required
Good inter-personal and phone skills
Commitment to demonstrate consistent outstanding customer service
Confident to quickly assess situations and make reasonable judgement decisions
Must be able to prioritize rationally
Preferred
Experience customer service or call-center experience 2-3 years preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-14
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2026-01-09
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