ACF Technologies · 4 weeks ago
Systems Analyst
United States
Full-time
Remote
Mid Level
$50K/yr - $65K/yrACF Technologies is seeking a Systems Analyst who will collaborate with project managers and clients to gather and manage technical requirements. The role involves software configuration, documentation maintenance, and ensuring solutions meet client specifications while adhering to security standards.
Information Technology & Services
Responsibilities
Collaborates closely with Project Managers, project team members, and clients to gather, document, and manage both business and technical requirements
Maintains accurate and up-to-date documentation, including business requirement documents, software configuration records, and other supporting materials
Configures the software to meet client specifications, using approved settings, features, and customization options
Researches and recommends solutions within the existing product suite, documenting project needs (such as workflows and system behavior)
Effectively communicates solutions to clients, performing hands-on configuration within the software
Ensures that all business requirements are accurately implemented and aligned with client objectives and project goals
Performs hands-on configuration of software systems to meet client requirements
Maintains detailed records of all software configurations, including version history, settings, and customizations
Creates and updates documentation to support knowledge sharing, repeatability, and effective troubleshooting across teams
Researches and recommends system configurations and workflows that meet customer needs while staying within the bounds of ACF’s contracted project scope and product capabilities
Creates, updates, and maintains ACF knowledge base articles to ensure valuable, accurate, and easily accessible information for internal and external users
Actively participates in project meetings as a business and technical SME, offering insight on both requirements and system capabilities
Works closely with project managers, developers, QA, and other stakeholders to ensure successful delivery of configured solutions
Provides guidance and shares expertise across functional teams using an agile approach
Ensures that all configurations adhere to organizational security standards and industry compliance requirements, safeguarding sensitive client data
Determines operational objectives by understanding the customers’ business functions; gathering information; evaluating requirements and translating that into a meaningful requirement document easily consumed by stakeholders
Maintains strong configuration knowledge by preparing implementation-ready configuration packages, staying up to date on product changes, and collaborating with subject matter experts when needed
Improves technical solutions by studying current practices, designing modifications, and recommending optimal configurations to solve customer problems
Identifies essential processes and knowledge gaps and takes ownership of the resolutions
Maintains customer confidence by keeping product information and personal knowledge current
Contributes to team effort by accomplishing results with high quality, promoting collaboration, and fostering a harmonious environment
Suggests changes to management using analytics to support recommendations; Actively participates in the delivery of approved processes or technology changes
Be the main driver in the process to support/assist project managers in gathering requirements
Qualification
Required
Degree in Software Engineering or a technically related field or equivalent related work experience in a multi-site software services environment
Computer – NetSuite, Microsoft® Office, Microsoft® SQL, Visio, Axure, Jira, MS Teams
Technical – Knowledge of Microsoft® SQL, web services, and software architecture
Literary – Excellent oral and written communication skills
Research – Ability to research technical products/solutions and learn new applications quickly
Strong problem solving and analytical skills
Excellent organizational skills
Excellent customer service skills
Ability to work within a team environment
Ability to have critical conversations in a constructive non-confrontational manner
Work Flow Mapping and Analysis
Strong skills in process mapping and flowchart creation using tools such as Axure, Draw.io, Visio, or similar
Company
ACF Technologies
Our mission at ACF Technologies is to help you create a better customer experience through queue management, BPM, virtual check-in, appointment scheduling, wayfinding, marketing one to one and machine learning technologies.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
José Miguel Munarriz
Chief Business Development Officer
Company data provided by crunchbase