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Covenant Health · 3 weeks ago

RELEASE INFORMATION SPEC

Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

Covenant Health is the region’s top-performing healthcare network with a commitment to improving the quality of life for patients. The Release of Information Specialist serves within the Health Information Management Administration Call Center, assisting callers with medical record requests while ensuring compliance with HIPAA and HITECH guidelines.

Health CareHealth InsuranceHome Health Care

Responsibilities

Protects the release of patient health information while maintaining confidentiality on all patient health information

Will comply with record requests following State and Federal, HIPAA and HITECH guidelines and Covenant Health policy and procedures

Must maintain proper phone etiquette and customer service expectations at all times in stressful, high volume situations

Assists the caller and validates information being presented to ensure authority, patient identification resulting in proper release of the medical record

In addition to incoming calls requesting medical records, the ROI Specialist is responsible for releasing medical records requested by facsimile by maintaining the Right Fax software and database

Accesses of various software and functionality for patient information based upon the requester needs and the patient’s dates of service

Assists the caller by verifying whether releases have been processed by the ROI Coordinator through access of the PHI software

Forwards the requestor to the proper ROI Coordinator for further assistance as needed

Employees with home connectivity have additional expectations to work as needed in emergency situations

Maintains thorough knowledge of Covenant Health HIPAA and HITECH policies as well as State and Federal guidelines regulating release of personal health information

Performs other related duties as assigned

Qualification

HIPAA complianceHITECH complianceCustomer serviceInterpersonal skillsMulti-taskingComputer proficiencyDecision-makingDetail-orientedOrganizational skills