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The Christ Hospital Health Network · 1 week ago

Clinical Laboratory Processing and Billing Coordinator - Main Immediate Response Lab - Full Time - Days

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

The Christ Hospital Health Network is a healthcare provider seeking a Clinical Laboratory Processing and Billing Coordinator. This role is responsible for monitoring billing processes, managing charge data posting, and handling customer inquiries while ensuring high-quality customer service.

Health CareHospitalMedical

Responsibilities

Builds a positive relationship with customers through phone interactions

Assists clients and coordinates with technical departments respectfully to ensure quality service delivery

Uses proper telephone etiquette when receiving and transferring calls

When taking messages, gathers all necessary details such as the caller's name, date, time, and phone number to ensure the accuracy of the situation

Asks clarifying questions to identify the underlying problems and offer solutions

Advocates for customers by engaging with them positively. Refers to other resources when necessary

Uses appropriate laboratory terminology when engaging with the customers

Accurately provides test results to the appropriate personnel

Adheres to policies regarding the communication of verbal results

Follows guidelines for faxing test results

Utilizes established protocols and independent judgment to assess the credibility and accuracy of test results

Recognizes and addresses any abnormal or unusual patient results, investigates inconsistent findings, and communicates significant patient data or results to the relevant individuals

Evaluates and identifies the necessary specifications for specimen collection, ensuring clarity on the type, quantity, and handling procedures to support accurate and reliable testing outcomes

Maintains excellent customer service and a 95% answer/call ratio

Edits existing claims, add modifiers, reverse charges, and manages CPT/ICD10 codes

Resubmits claims and credit testing when indicated

Audits testing to ensure correct billing charges

Efficiently secures and processes written orders, ensuring all documentation is thorough and accurate

Prioritizes stat add-ons with a sense of urgency, recognizing their critical role in prompt decision-making

Verifies any orders that present uncertainties, ensuring clarity and adherence to established protocols

Maintains the integrity of specimens meant for testing, conducting a detailed assessment before accepting requests to guarantee the highest quality of results

Serves as the on-site technical resource for specimen collection and processing

Collects and records all information needed to investigate issues, such as patient details, dates, and tests ordered. Lets customers know when they can expect a follow-up call

Takes all necessary steps to fix technical issues and ensure timely solutions. Shows strong knowledge of instruments, quality control, and patient testing

Provides on-site technical assistance to data entry staff to assist with handling of samples

Documents customer concerns and understands courier schedules/routes

Trains staff in bone marrow collections and processing when assigned

Reconciles daily logs and troubleshoot sample issues

Monitors order statuses and ensures timely finalization of results

Resolves issues with test requests and comprehends complex laboratory orders or regulations

Assists clients with venipuncture protocols

Processes transplant specimens and conducts complex fluid testing

Prepares and sends specialty testing samples using external transportation services

Brings to the attention of the management team any recurring challenges and concerns

Suggests solutions to issues and aids as needed to implement those solutions within the department

Collaborates with lab managers to implement technical changes needed to resolve the issue. Utilizes additional communication methods as necessary

Anticipates and actively identifies areas for process and system improvement

Maintains currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars

Performs other duties assigned

Qualification

Medical billing knowledgeCustomer service skillsAnalytical skillsPhlebotomy experienceICD9 Codes knowledgeCPT Codes knowledgeMulti-tasking abilityHealthcare certificationLaboratory experienceCommunication skillsProblem-solving skills