Netability ยท 2 weeks ago
Software Implementation Specialist
Wichita, KS
Full-time
Hybrid
Mid Level
3+ years expKeycentrix is a provider of software and IT services to the pharmacy and healthcare industry. The primary duty of a Software Implementation Specialist is to analyze customer operations and determine the functional needs required for implementation of software products, while also creating and delivering specialized programs for onboarding and training customers.
Cloud ComputingInformation TechnologyIT InfrastructureNetwork SecuritySoftware
Responsibilities
Consult with users to determine the functional specification required for implementation of our software
Troubleshoot and resolve architectural issues reported by customer during workflow engineering or escalated from a customer support representative
Maintain ongoing relationship with each customer in assigned portfolio
Drive customer loyalty through actionable advice and articulate product knowledge
Maintain expert knowledge of all Keycentrix products including hardware, software, etc
Manage implementation projects and provide status updates to leadership internally and externally
Identify opportunities to improve customer care operational efficiencies
Ensure clear, prompt, and efficient communication
Provide ongoing consultation on technical operations
Ensure all products are delivered in a timely manner in accordance with solution architecture and ensure customers receive effective training that reduces their needs to burden customer care with training issues. Duties may require up to 50% travel
Some availability to deploy/configure applications after hours
Continually identify and improve the training methodologies for Keycentrix
Successfully migrate customers from Sales to Customer Care
Program and script customer query and reports
Program custom labels, invoices, and packing slips
Design and help implement solutions for external application programming interfaces
Qualification
Required
Experience in Microsoft Office Suite
Proficient with computers and technology
Strong verbal/communication skills
Ability to communicate effectively
High level of alertness, concentration, accuracy, and time-management
Preferred
Certified Microsoft Technology Associate: IT Infrastructure
Experience with SQL
Experience with XML
Knowledge of the software development lifecycle
Certified Pharmacy Technician or 3 years Pharmacy Technician experience preferred. Experience in other healthcare-related occupations will be considered
Project management related certifications (PMP, CAPM, etc.) preferred
Bachelors Degree preferred
Company
Netability
The Netability team can implement tools, processes and methodologies that reduce risk and save money while improving your operational efficiencies and enhancing your business.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase