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Aveanna Healthcare · 2 weeks ago

End User Computing Technician

Atlanta, GA

Full-time

Hybrid

Mid Level

3+ years exp

Aveanna Healthcare is an award-winning organization dedicated to creating a supportive workplace. They are seeking an End User Computing Technician to provide technical assistance and support for desktop computing issues, focusing on customer service and efficient problem resolution.

Health CareHospitalNursing and Residential Care

Responsibilities

Responsible for delivering front line technical assistance and support related to computer systems, hardware, and software

Responds to Service tickets and calls, troubleshoots and runs diagnostic programs, isolates problems, and determines and implements the most appropriate solution

Will be responsible for scripting and executing Service performance reports that show how IT is responding to issues reported by Aveanna Healthcare end users

Provide phone, face to face and email support, focusing on Knowledge Base usage and article creation, end user follow ups and escalations

Maintain, support, repair, upgrade and deploy

Support critical and security patches and updates

Utilize Active Directory for account move/add/change

Participate in the physical deployment, move and recovery of hardware

Create and submit detailed call logs documenting customer interactions in ticketing system. Accuracy, thoroughness, and timeliness are key call logging components

Develop and maintain support procedures and prepare end-user documentation

Working with vendors

Proactively seek and possess business acumen for all clients supported

Qualification

Technical support experienceMicrosoft Operating SystemsActive DirectoryNetworking (LAN/WAN)VMwareMicrosoft Office SuiteTroubleshooting skillsCustomer serviceAnalytical skillsCommunication skillsOrganizational skillsTime management

Required

3-5 years previous technical support experience

3-5 years providing Service Desk or Desktop Support in a professional environment

3-5 years LAN/WAN, TCP/IP, Active Directory technologies

3-5 years Desktop environments

Strong communication, interpersonal, and analytical skills

Ability and desire to provide excellent customer-service to internal and external customers

Working knowledge of MS operating systems and applications

Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers

Experience with Exchange, Active Directory, Networking, VMWare, KVM

Experience working with imaging software

Proven ability to support customers in a technical environment

Experience with hardware and software issues

Willingness to take ownership of problems and follow through to completion

Strong, structured analytical skills

Excellent interpersonal, verbal/written communication skills, interpersonal, organizational, and presentation skills

Able to promptly answer support related email, phone calls and other electronic communications

Self-motivated, detail-oriented and organized

Ability to manage multiple projects simultaneously with minimal supervision

Able to work independently and efficiently to meet deadlines

Excellent time/project management skills; able to work effectively within tight time constraints

Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, FTP clients and Web Browsers

At least 4 years' experience working in a dynamic Service Operations Technician environment

Must have experience troubleshooting basic Software issues on the following: Windows Operating Systems

Microsoft Office Suite

Knowledge and understanding of HIPPA and security with systems

Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Must have experience troubleshooting PC and Laptop hardware issues

Must have basic Wide Area Network (WAN) and Local Area Network (LAN) troubleshooting skills

Must have experience working with ticketing systems

Excellent written and verbal communication and organizational skills

High degree of professionalism and be able to work effectively with all employees and business associates

Detail oriented

Must be able to verbally communicate instructions or other information as required approximately 80-90% of workday

Must have adequate visual abilities to prepare, inspect documents or operate office machinery approximately 100% of workday

Must be able to exert physical strength and occasionally lift up to 25 pounds and/or frequently up to 15 pounds

Must be able to hear average or normal tone conversations and understand/interpret noises or spoken information

Must be able to bend, turn/twist, kneel, squat 30-40% of each workday

Experience installing, monitoring and troubleshooting Windows servers and Microsoft applications

Experience with Microsoft Office 365, Exchange, Active Directory, DHCP, imaging and Terminal Services is essential

Knowledge of best practices for Windows server security

Knowledge of Virtualization technologies. VMware

Knowledge of TCP/IP networks, connections, wiring and cabling, and network management (including DNS)

Knowledge of firewalls and VPN hosts and clients

Sound general knowledge of IT systems and facilities

Experience with VoIP telephony systems a distinct advantage

Preferred

Industry certifications are preferred

Benefits

Employee Connection Groups: Spaces to share experiences and build community.

Social Circles: Connect over shared interests—books, music, movies, and more.

Wellness Wednesday's, we give you tools to recharge, reset and refocus.

Aveanna Cares – Service with Heart

Aveanna Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships.