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BCBS Global Solutions · 21 hours ago

Client Manager (West Coast)

King of Prussia, PA

Full-time

Hybrid

Senior Level

5+ years exp

BCBS Global Solutions is actively hiring for a Client Manager to join their team. The Client Manager will be responsible for managing an assigned list of accounts, ensuring customer satisfaction, problem resolution, and retention.

ConsultingFinancial ServicesHealth CareHealth InsuranceInsurance

Responsibilities

Provide client services for designated clients

Book of Business consists of a mix of small, medium, and large groups

Working with Underwriting, prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client

Provide strategic direction for each account to support client objectives

Stay abreast of markets, products, and competitiveness

Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues

Promote the company’s service standards and ensure a high existing customer retention rate

Develop strong relationships with assigned accounts and brokers

Act as a mentor for newer team members

Develop account plans for key clients

Actively identify areas for improvement across the organization

Represent Client Management as a subject matter expert in organizational projects

Other duties as assigned

Qualification

Group lifeHealth insuranceInsurance licenseUnderwriting practicesRegulatory compliance knowledgeClient service skillsMicrosoft Office SuitePresentation skillsProblem-solving skillsDependabilityBilingual in KoreanJapaneseOrganizational skillsTrustworthiness

Required

Bachelor's degree required

At least five (5) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment

Insurance license for designated insurance line required within 6 months of hire

Must be acquainted with various underwriting practices including pooling, credibility, reserving, trend, self-funding, and the like

Have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA

Strong presentation skills required, including confidence and composure when dealing with senior level audiences

Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization

Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting

Ability to work independently and self-motivate

Aptitude for working with numbers

Ability to accept responsibility and is accountable for own actions

Ability to perform work accurately, thoroughly, and on time even under stressful conditions

Ability to communicate effectively, both verbally and in writing

Organizational, dependability, and trustworthiness skills are a must

Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers

Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access)