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Kavaliro · 2 weeks ago

Senior Key Account Manager

Jacksonville, FL

Full-time

Onsite

Senior Level

5+ years exp

Kavaliro is seeking a Senior Key Account Manager for their Transportation client who will be responsible for growing and strengthening their most important customer relationships. This role focuses on expanding revenue within major accounts while also bringing in new, high-value customers that align with their long-term goals.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

Responsibilities

Account Growth - Increase share of wallet by expanding existing services and introducing new solutions to assigned accounts

New Business Development - Pursue warm, qualified leads and convert them into long-term, strategic customers

Customer Engagement - Lead in-person meetings, pitch proposals, negotiate terms, and secure new business wins

Relationship Management - Build deep, multi-level relationships across customer organizations, from day-to-day contacts to senior leadership

Performance & Metrics - Consistently hit or exceed revenue, volume, and margin goals

Pricing & Profitability - Work with pricing and operations teams to develop competitive quotes that meet internal profit targets

Cross-Functional Collaboration - Partner with internal teams to quickly resolve service, billing, or operational issues

Contract Management - Oversee contracts, renewals, and service agreements in line with company guidelines

Sales Planning - Create annual account strategies and budgets geared toward growth and profitability

CRM & Reporting - Keep detailed, accurate records of opportunities, activities, and communications in the CRM

Financial Insight - Review account performance and identify opportunities to improve profitability

Executive-Level Presentations - Develop polished, data-focused PowerPoint presentations for introductions, proposals, and quarterly reviews

Strategic Alignment - Work closely with the Director of Key Account Sales to ensure all efforts support department and company objectives

Customer & Industry Engagement - Host customer appreciation events and represent the company at industry functions

Monitor market shifts, competitor activity, and logistics trends to anticipate customer needs

Qualification

Sales Target AchievementStrategic Relationship BuildingNegotiation SkillsMicrosoft Office ProficiencyCRM Systems ProficiencyMultitasking AbilityCommunicationEmotional IntelligenceTime ManagementCreative Thinking