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Redwood Credit Union · 2 weeks ago

Electronic Services Specialist II

Napa, California

Full-time

Onsite

Mid Level

$26/hr - $34/hr

3+ years exp

Redwood Credit Union is looking for an Electronic Services Specialist II, who will provide technical expertise in administration of payment and item processing. This intermediate level position is responsible for fraud prevention, recovery, and daily operations for area of responsibility.

Finance

Growth Opportunities

No H1B

Responsibilities

Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union

Responsible for one or two critical areas of payment processing

Manage and implement regulatory compliance for area of responsibility

Review, process exceptions in compliance with regulations, balance reports and create return files to the Federal Reserve Bank; work directly with FRB to resolve issues; move daily files for MDC/ATM, check inclearings, check and ACH exceptions and returns, ACH and RCUpay, in large sums of monies

Process Federal Reserve Bank adjustments and collections to minimize losses to the Credit Union and Members

Balance general ledgers and perform reconciliations

Monitor, research, and resolve ATM out of balance situations affecting deposits and Member disputes

Research, analyze, and resolve Members' problems or complaints with accurate information through verbal and/or written communication. Make recommendations and provide solutions

Monitor OPA (courtesy pay) system and daily processes to ensure compliance and Member service

Support and answer the Electronic Services phone que

Project support and implementation

Train branches and staff as needed in Electronic Services processes and procedures

Review processing solutions and make recommendations

Cross train in all Electronic Services areas to assist as back-up during vacation or illness

Compile monthly status report, general ledger reconciliations and board reports

Qualification

Payment processingRegulatory complianceFraud detectionFinancial services knowledgeFederal Reserve Bank processingMathematical computationsEffective communicationProblem-solvingTeam collaboration

Required

Thorough knowledge of a PC with the use of word processing and spreadsheet software

Intermediate knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them

Intermediate knowledge in Federal Reserve Bank processing

Intermediate knowledge in detecting fraud and trends in multiple payment channels

Ability to analyze processes and recommend changes for efficiency; ability to propose solutions for implementation

Intermediate processing experience in at least one of the following areas, checks, ACH, RCUpay, Bill Pay, alternative payments, OPA (courtesy pay), ATM and MDC

Intermediate knowledge in Regulation CC and Regulation E

Ability to manage and direct payment and item processing channel

Ability to work successfully in a high volume, technically demanding job

Ability to work independently, is self-motivated and resourceful

Ability to accurately calculate interest and dividends and make mathematical computations

Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion

Ability to communicate effectively both verbally and in writing

Ability to establish and maintain effective working relationships with a diverse group of people

Ability to work a rotating schedule which will include working on rotating Saturdays

The ideal candidate has a combination of education and experience equivalent to an associate degree, with a minimum of three years' experience in customer service, accounting, or closely related field

Prior experience at a financial institution is required

Preferred

Knowledge of back-office item processing

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!