Apply on Employer Site

Buchanan Technologies · 2 weeks ago

Customer Service Associate - Scottsburg, IN

Scottsburg, IN

Full-time

Onsite

Entry Level

1+ years exp

Buchanan Group Inc. is seeking a Customer Service Specialist to provide exceptional customer support and maintain accurate records. This role involves processing customer orders, coordinating with internal departments, and assisting the Inside Sales Manager to ensure outstanding customer satisfaction.

Information Technology

Responsibilities

Receive and process customer product and service orders, ensuring completion by the next business day

Manage revisions, approvals, and order flow through order entry, purchasing, and approval processes

Review layouts and CADs once approved by customers

Request and create new custom product codes when necessary

Respond promptly and professionally to customer inquiries via phone, email, or other channels; escalate unresolved questions to Sales Rep or Inside Sales Manager

Process RMAs (Return Merchandise Authorizations) and warranty orders efficiently

Collect and share customer feedback to support product and service improvements

Contact customers regarding order questions and provide timely follow-up

Collaborate with all departments involved in the order process to ensure clarity of customer requirements

Ensure production has the necessary information and resources to fulfill and ship orders accurately

Qualification

Customer service experienceOrder management softwareOrganizational skillsVerbal communicationWritten communicationWillingness to learnProfessional appearanceProblem-solving mindsetAttention to detail