Genesys Developer jobs in United States
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Primary Talent Partners ยท 2 weeks ago

Genesys Developer

positionCharlotte, NC
timeContract
remoteOnsite
senioritySenior Level
money$65.65/hr - $75.65/hr
date5+ years exp

Primary Talent Partners has a new contract opening for a Genesys Developer with a large power and utilities client. The role involves managing the Genesys cloud platform for contact center operations, ensuring reliability, and exploring innovative solutions to enhance efficiency.

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H1B Sponsor Likelynote

Responsibilities

Manage and maintain the Genesys cloud platform to ensure seamless contact center operations
Architect, design and integrate internally AI-developed apps with the Genesys Cloud platform via API
Collaborate with internal teammates and external teams, including vendors, to troubleshoot and resolve issues
Bot Flow Design: Implement and tune bot flows for optimal performance
Develop comprehensive technical job aids to support team members and improve operational efficiency
Identify and implement technological efficiencies to optimize contact center performance
Communicate changes and updates to IT leaders and business partners effectively
Plan and execute deployments of new features and updates to the Genesys cloud platform
Support business partners in developing a strategic roadmap for contact center technology
Ensure 24/7 reliability of the contact center platform

Qualification

Genesys cloud platformContact center operationsSoftware developmentTroubleshooting skillsTechnical documentationIndustry best practicesIT admin experienceAspect/Alvaria experienceIntradiem experienceCommunication skillsTeam collaborationProject management

Required

Extensive experience with Genesys cloud platform and contact center operations
5+ years of software development experience, at least 2-3 of Genesys development experience
Strong troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal
Ability to work collaboratively in a team environment
Experience in developing technical documentation and job aids
Knowledge of contact center technologies and industry best practices
Familiarity with project management methodologies

Preferred

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem

Benefits

ACA-compliant supplemental package available for enrollment.

Company

Primary Talent Partners

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Primary Talent Partners is a staffing agency that provides recruiting and employment services for IT, engineering, and corporate sectors.
dateFounded in 2018
location
Charlotte, North Carolina, USA
people-size201-500 employees
web-link
https://www.primarytalentpartners.com

H1B Sponsorship

Primary Talent Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Darcy Todd, CCWP
SVP, Strategic Partnerships
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Beth Hackett
Vice President Strategic Partnerships
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Company data provided by crunchbase