Apply on Employer Site

Frederick Health · 2 weeks ago

Communications Representative - Switchboard - Emergency Relief

Frederick, MD

Part-time

Onsite

Entry Level

$17/hr - $20.93/hr

1+ years exp

Frederick Health is seeking a Communications Representative for their Emergency Relief team. The role involves managing incoming and outgoing communications as a PBX hospital operator, monitoring alarm systems, and providing general assistance with hospital-wide communications.

Clinical TrialsHealth CareHospitalWellness

Responsibilities

Answers and directs incoming and outgoing telephone traffic

Possesses good telephone skills. Is able to answer multiple calls in a swift, accurate manner, including private physician’s phone, and nursing paging line

Answers and processes calls with a clear, understandable voice and pleasant manner. Demonstrates competence in the control and operation of the PBX console and associated equipment

Operates the overhead paging system in a clear, calm manner. Speaks with a clear and understandable voice, sends the correct message the first time

Demonstrates competence in the operation of all of the other methods for paging, Wireless Paging System, as well as Alpha Mate and console paging. Demonstrates competence in adhering to protocols of various physician and staff preferences in paging

Responds promptly in a calm professional manner. Notifies appropriate personnel, departments, and off campus agencies via paging, radio and telephone systems according to operational procedures and department policy. Completes necessary notification records and documents response

Is able to promptly determine the location of various alarms and dispatch the appropriate response team

Must be able to prioritize response to the various alarms and phone calls

Provides central radio dispatch control for hospital security department and maintains as request radio contact by changing frequencies with Plant Operations, Environmental Services, Couriers, and Home Medical Equipment during routine and emergency situations

Relays radio messages and related information to security officers in an accurate, timely and professional manner

Contacts and accurately relays information to law enforcement as well as other public agencies as situation warrant

Adheres to published protocols when contacting on call staff for ancillary departments. Must be completely accurate in record keeping for these calls

Provides patient room and telephone number according to established policy. Provides calling information to staff requests

Uses sound judgment when responding to patient information requests

Always answers each caller with the proper greeting, and always identifying the operator by first name

Helps to control access to patients who are “ Do Not Disturb” or “ Confidential”

Assists patients with 2nd party billing services for long distance calls generated in patient rooms

Aids with information on deceased patients and notifies security of funeral home acquisition of patient

Directs security officers when replacing defective patient telephone sets or TDY phones when notified by nursing

Without direction, initiates and utilizes proper pre-established back-up system

Obtains, records and reports trouble information according to established procedures

Documents all occurrences during system malfunctions

Obtains and maintains on call schedules for physician groups and ancillary departments

Obtains and maintains on call schedules for ancillary departments

Maintains a high level of confidentiality when discussing patient and hospital related information

Assists all callers with their inquiries while still maintaining Patient Confidentiality

Qualification

Multi-line telephone systemsPBX console operationVerbal communicationAttention to detailDiplomacyCalm under stressKeyboard skillsPatient confidentiality

Required

Must possess high degree of diplomacy when interacting with patients, visitors, staff, physicians and co-workers

Excellent verbal and oral communications skills in order to effectively interact with callers/ customers of the hospital, as well as hospital staff and physicians. Must speak with a clear articulate voice

Attention to detail, with the ability to produce accurate work, oral as well as written

Ability to prioritize as well as remain calm in stressful situations during frequent interruptions

Familiar with various computer software, and possess proficient keyboard skills. Must be able to type 25 words per minute

High School diploma or GED required

A minimum of one (1) year experience in the operations of multi-line telephone systems and associated communications equipment