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Suncoast Credit Union · 3 weeks ago

Assistant Manager of Service Centers

Crystal River, FL

Full-time

Onsite

Mid Level

$55K/yr - $80K/yr

3+ years exp

Suncoast Credit Union is a recognized workplace in the Tampa Bay area, known for its inclusive culture and community focus. The Assistant Manager of Service Centers is responsible for leading daily operations, enhancing member experiences, and fostering team performance while engaging with the community to promote the credit union's values.

BankingFinancial ServicesFinTech

Responsibilities

Lead Daily Operations: Oversee the daily activities of the service center, while partnering with the Branch Manager to ensure exceptional member service and support

Inspire Team Performance: Foster a high-performing culture by mentoring and developing team members to reach their full potential

Enhance Member Experience: Direct service delivery options to guarantee quality and efficiency at every member interaction

Empower Staff Development: Engage in personnel activities, including performance appraisals and coaching, to motivate and reward team members based on clear expectations

Engage with the Community: Represent our credit union at community events, actively participating in outreach efforts to foster relationships

Set Operational Goals and Ensure Compliance: Establish daily operational objectives while guiding staff and adhering to policies and regulations, prioritizing security and operational soundness

Manage Unique Transactions: Handle unusual transactions with confidence, providing authorizations and oversight as needed

Drive Sales and Product Knowledge: Share enthusiasm for credit union products and services, empowering team members to promote offerings that support financial wellness

Handle Escalated Issues: Engage with members to understand their needs and provide effective solutions for complex issues

Support Loan Processing: Assist in processing consumer loans and mortgages, conducting interviews to assess member qualifications accurately

Collaborate Across Departments: Work closely with other departments to enhance service delivery and organizational success

Monitor Performance Metrics: Track key performance indicators (KPIs) and prepare insightful reports for branch leadership

Champion Quality Control: Ensure timely scanning and submission of checks, maintaining the integrity of financial processes

Lead by Example: Demonstrate professionalism in member service, inspiring your team to uphold the same standards

Participate in Continuous Improvement: Contribute ideas for enhancing branch operations and member service delivery

Review and recommend new methods or procedures to make daily operations more efficient

Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives

Set goals for assigned teams to achieve operational and strategic results

Provide guidance, mentoring, and development opportunities for directly reporting staff

Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns

Assist with the development, monitoring, and maintenance of the annual budget

Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations

Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise

Attend educational events to increase professional knowledge

Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualification

Lending practices knowledgeRegulatory compliance knowledgeCredit union products knowledgeAnalytical skillsCommunication skillsOrganizational skillsCommunity involvementTeam leadershipProblem-solvingInterpersonal skillsMentoringCollaboration

Required

A minimum of 3 years as a Member Advocate or similar position with a financial institution

Strong knowledge of lending practices including the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy

Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals

Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators

Ability to analyze and resolve complex problems or situations

Ability to positively influence others regarding policies, practices, and procedures

Strong knowledge and understanding of credit union products, services, policies, and procedures

Strong knowledge and understanding of regulatory compliance

Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures